Support » Plugin: Ninja Forms - The Easy and Powerful Forms Builder » Pointing Fingers Instead of Fixing Problems

  • I have researched an issue with submission export and have found a bug in Ninja Forms that makes it incompatible with my theme. After explaining what their bug is, they tell me that it is the fault of the theme. Here is my response,

    Quay,

    Baloney. You are using post meta with the assumption that nobody
    else will use it. What right does your software have to make that
    assumption?

    When I open the edit window to view the submission, it shows
    me only the relevant data. When you export it, surely you
    can do the same thing.

    When you are in a sandbox with others, you have to learn how to
    get along.

    I have offered you an opportunity to fix a problem that has been
    plaguing your other customers, and you have had no clue before
    this as to the cause.

    Surely no competent team of software engineers that I have seen
    in my 40 years in this business would pass up what I am handing
    you for free on a silver platter.

    /Steve

    • This topic was modified 2 years, 12 months ago by .
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  • I did a little investigation of the post_metadata issue. The bug is clearly with Ninja Forms.
    Here is all the info they need handed to them on a platinum platter for free. Will they use it? I have done all the hard work.

    So the coclusion is that Ninja Forms inserts post metadata like:

    (1463, 541, ‘_field_27’, ‘Steven’),
    (1464, 541, ‘_field_28’, ‘Greenberg’),
    (1465, 541, ‘_field_29’, ‘steve@s__________.___’),
    (1466, 541, ‘_field_26’, ‘other-suggest-topic-in-the-first-line-of-your-explanation’),
    (1467, 541, ‘_field_25’, ‘Topic: test\nSee if removing reCaptcha helps on export.’),

    Whereas Customizr Pro inserts fields like

    (1461, 541, ‘tc-thumb-fld’, ‘a:2:{s:9:”_thumb_id”;b:0;s:11:”_thumb_type”;s:10:”attachment”;}’),

    There should be no confusion. Why is Ninja Forms exporting meta data with the meta_key of tc-thumb-fld?

    • This reply was modified 2 years, 12 months ago by .
    • This reply was modified 2 years, 12 months ago by .
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