Support » Plugin: ShortPixel Image Optimizer » PNG Transparency Being Removed

  • Resolved TableauxAdmin


    The transparency of PNG images is being removed when optimizing and creating thumbnails. I had to deactivate the plugin and re-upload my PNGs to keep the transparency.

    How do I reactivate the plugin so it does not start processing images and ruin my transparent PNG thumbnails? Then how do I keep from losing transparency on processed images?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Gerard Blanco


    Hi @tableauxadmin,

    Can you please contact us here and send us a couple of images that present this problem?

    Make sure to mention this conversation!

    Thank you,

    Just responded on your contact form. Thanks.

    Was there an update to this? I believe I’m having the same issue, but can’t confirm it because there hasn’t been an update.

    We also have a site where we rely on the transparency, due to how the site is designed. JPG conversion or transparency removal makes sense for most cases and seems very efficient; but it’s not right for every case. I’m wondering if there’s an action in WordPress from the plugin that lets me disable that functionality on a site-by-site basis.

    Curious to know what you learned!

    Plugin Support Gerard Blanco


    Hi @ashworth,

    From our side we weren’t able to reproduce the issue. Can you please make sure that you have deactivated the option Convert PNG images to JPEG, located on Settings > ShortPixel > Advanced?


Viewing 4 replies - 1 through 4 (of 4 total)
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