Support » Plugin: ShortPixel Image Optimizer » PNG-JPG conversion causing broken images

  • Resolved cjyabraham

    (@cjyabraham)


    I have the “Automatically convert the PNG images to JPEG, if possible” option turned on. It generally works fine, however, there’s a situation where the images break on the front-end of the site:
    1. load the png photos in to a page and keep the edit screen open
    2. on the front-end, the site will initially show the pngs, however, it will soon switch them to jpgs when the jpg conversion has taken place
    3. continue to edit the page without reloading the edit screen
    4. save the page again and you will overwrite the jpg images with the old png filenames so the images will now be broken on the front-end

    Is this a known issue or is there a fix?

    Thanks.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support sixaxis

    (@sixaxis)

    Hi @cjyabraham,

    Could you please send us your site info? It’s on Tools > Site Health > Info. You have a button there to copy it all in one click 🙂

    Also, could you let us know exactly how you add the image to the page? We need to know what modules, blocks or components you use to add the image, and what options to click.

    Thank you,

    Thread Starter cjyabraham

    (@cjyabraham)

    Sure. Here is my site health.

    And to add an image to a page, I drag it into the Gutenberg editor from my computer.

    Thanks for looking into this.
    Chris

    Plugin Support sixaxis

    (@sixaxis)

    Got it, thank you, Chris!

    I’ll forward the issue to our developers and see what we can do with it.

    Thread Starter cjyabraham

    (@cjyabraham)

    Thanks. Is there a way for me to track the progress on this issue?

    Plugin Support sixaxis

    (@sixaxis)

    Hi @cjyabraham,

    I’m sorry, we have a list of tasks but it’s only available to our team. We’ll try to update this post when we find a fix, although feel free to check the changelog every time there is an update!

    Best,

Viewing 5 replies - 1 through 5 (of 5 total)
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