Title: [pmpro_levels] not working Last modified: October 13, 2016 --- # [pmpro_levels] not working * [Orlando Alonzo](https://wordpress.org/support/users/ogalinski/) * (@ogalinski) * [9 years, 8 months ago](https://wordpress.org/support/topic/pmpro_levels-not-working/) * I have 3 membership levels, and my levels page only show 2. Site was working OK before updating PMPro 1.8.11.2. * Currently site is running on WP 4.6.1, PMPro 1.8.11.2 as stated before. I did have a custom levels array function, but when I remove it levels page shows none of the levels. With the function it shows two. * Any ideas? Viewing 10 replies - 1 through 10 (of 10 total) * [oderuyter](https://wordpress.org/support/users/oderuyter/) * (@oderuyter) * [9 years, 7 months ago](https://wordpress.org/support/topic/pmpro_levels-not-working/#post-8298352) * Similar issue – Only had one membership level – now after updates registering user not prompted for level nor payment for the selected level * Plugin Author [Andrew Lima](https://wordpress.org/support/users/andrewza/) * (@andrewza) * [9 years, 7 months ago](https://wordpress.org/support/topic/pmpro_levels-not-working/#post-8314521) * Hey there, * – What themes are you currently using? – Did your theme come bundled with PMPro?– Does your theme use a custom page template for the membership levels page? * [Steve](https://wordpress.org/support/users/aksteve/) * (@aksteve) * [9 years, 7 months ago](https://wordpress.org/support/topic/pmpro_levels-not-working/#post-8327147) * My theme, Kleo, won’t show any levels. * [oderuyter](https://wordpress.org/support/users/oderuyter/) * (@oderuyter) * [9 years, 7 months ago](https://wordpress.org/support/topic/pmpro_levels-not-working/#post-8328237) * Thanks for your response Andrew – – What themes are you currently using? Kleo( ChildVersion) By SeventhQueen – Did your theme come bundled with PMPro? No – Was already running on another theme – without issue – Does your theme use a custom page template for the membership levels page? No I dont believe so, Have tried both the Default template and full width template * Plugin Author [Andrew Lima](https://wordpress.org/support/users/andrewza/) * (@andrewza) * [9 years, 7 months ago](https://wordpress.org/support/topic/pmpro_levels-not-working/#post-8329123) * Could you please test this for me. * 1. Login to your site via FTP 2. Navigate to ‘wp-content’ > ‘themes’ > ‘kleo’( Please go into your parent theme) 3. Navigate inside your parent theme, to: ‘ paid-memberships-pro’ > ‘pages’ > ‘levels.php’ 4. Rename your ‘levels.php’ to‘ levels-old.php’ 5. Revisit your `[pmpro_levels]` page and see if it’s displaying correctly? * Please keep me posted. * Plugin Author [Andrew Lima](https://wordpress.org/support/users/andrewza/) * (@andrewza) * [9 years, 7 months ago](https://wordpress.org/support/topic/pmpro_levels-not-working/#post-8329129) * The above will temporarily disable the custom levels template that the theme is using, and revert back to PMPro’s original levels template. * This will help pinpoint the issue 🙂 * [oderuyter](https://wordpress.org/support/users/oderuyter/) * (@oderuyter) * [9 years, 7 months ago](https://wordpress.org/support/topic/pmpro_levels-not-working/#post-8330492) * Hi Andrew, * Thank you for the through steps – I have followed them to the T (and cleared all caches) – unfortunatly the issue persists – I will rollback the changes now * [oderuyter](https://wordpress.org/support/users/oderuyter/) * (@oderuyter) * [9 years, 7 months ago](https://wordpress.org/support/topic/pmpro_levels-not-working/#post-8337493) * Hey Andrew – Anything else you can think of please? * Plugin Author [Andrew Lima](https://wordpress.org/support/users/andrewza/) * (@andrewza) * [9 years, 7 months ago](https://wordpress.org/support/topic/pmpro_levels-not-working/#post-8338847) * I do believe that Kleo has released an update to address this issue. Can you please ensure you are running the latest version of Kleo? * If you still don’t come right, I would suggest contacting Kleo support as the issue is coming from their side (from what I understand). * Alternatively, you can sign up for premium support from Paid Memberships Pro and get troubleshooting assistance from their team 🙂 * *PS – my apologies for the delayed response. * [oderuyter](https://wordpress.org/support/users/oderuyter/) * (@oderuyter) * [9 years, 7 months ago](https://wordpress.org/support/topic/pmpro_levels-not-working/#post-8338912) * Thanks Andrew – I can confirm i see in the changelog for Version 4.1.6 – 21.10.2016 – Paid Memberships Pro Levels page template fix to work with the latest update * I’ll get this updated later today and hope we are all good 🙂 * Thanks for your help!! Viewing 10 replies - 1 through 10 (of 10 total) The topic ‘[pmpro_levels] not working’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/paid-memberships-pro_f1dacb.svg) * [Paid Memberships Pro - Content Restriction, User Registration, & Paid Subscriptions](https://wordpress.org/plugins/paid-memberships-pro/) * [Frequently Asked Questions](https://wordpress.org/plugins/paid-memberships-pro/#faq) * [Support Threads](https://wordpress.org/support/plugin/paid-memberships-pro/) * [Active Topics](https://wordpress.org/support/plugin/paid-memberships-pro/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/paid-memberships-pro/unresolved/) * [Reviews](https://wordpress.org/support/plugin/paid-memberships-pro/reviews/) ## Tags * [levels](https://wordpress.org/support/topic-tag/levels/) * [pmpro](https://wordpress.org/support/topic-tag/pmpro/) * 10 replies * 4 participants * Last reply from: [oderuyter](https://wordpress.org/support/users/oderuyter/) * Last activity: [9 years, 7 months ago](https://wordpress.org/support/topic/pmpro_levels-not-working/#post-8338912) * Status: not resolved