Plugins will not install need port 22

  • Resolved JaneAkshar

    (@janeakshar)


    6 years, 3 months ago

    Using GoDaddy Managed hosting and get an error when trying to install any plugin GoDaddy say it is a WordPress problem

    I get the error message Failed to connect to FTP server sofiedarling.com:21

    GoDaddy support say I should connect through port 22 but I see no way to input/change from 21 to 22

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    6 years, 3 months ago

    If your site is asking for an FTP login, then your site is not configured correctly. Ensure that wp-content/plugins (and all subdirectories) is owned by the same user under which PHP runs and that the permissions are 755 (directories) and 644 (files). If this doesn’t make sense, please contact GD tech support. (After all, that’s what managed hosting is supposed to manage for you!)

    Thread Starter JaneAkshar

    (@janeakshar)

    6 years, 3 months ago

    They say it works their end so it is a wordpress problem. I did try to argue the point but with absolutely no success, they kept saying it was working their end

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    6 years, 3 months ago

    This is a HOSTING setup issue, not a WordPress issue. That said….

    OK, what is the ownership and permissions on wp-content and wp-content/plugins? You should be able to see/change this if you use an FTP program like filezilla to view your file system.

    Thread Starter JaneAkshar

    (@janeakshar)

    6 years, 3 months ago

    thanks Steve your confirmation(s) enabled me to persuade the client to transfer hosts. Going with Siteground. I cant be arsed with a Managed Hosting that wont help

    bsweaney

    (@bsweaney)

    6 years ago

    Sadly this was a wp-config issue, define(‘FS_METHOD’, ‘direct’); should be in wp-config.php by default on GoDaddy hosting for plugin updates.

Viewing 5 replies - 1 through 5 (of 5 total)
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