Plugins Section Crash

  • Resolved seba85

    (@seba85)


    5 years, 2 months ago

    Just installed MailPoet. Clicked the MailPoet section in the dashboard and it doesn’t work. It shows no content. Just an empty page. Clicked on Plugins and the same happened!!! It only shows an empty page. Can anyone please help!!!

Viewing 6 replies - 1 through 6 (of 6 total)
  • Peter Smits

    (@psmits1567)

    5 years, 2 months ago

    Do you make use of elementor?
    Then disable it and test it again
    Also you need to have php version 7.x installed!
    I hope this helps you,
    Peter

    Thread Starter seba85

    (@seba85)

    5 years, 2 months ago

    I don’t use Elementor. And even if I did, I can’t acces the Plugins section to disable it.

    Peter Smits

    (@psmits1567)

    5 years, 2 months ago

    Ok do you have access to your files on your server?
    If so rename the mailpoet plugin folder. And see if you than have access. If mailpoet is causing the white screen, then by renaming the folder you disable it.
    Regards,
    Peter

    Thread Starter seba85

    (@seba85)

    5 years, 2 months ago

    That did it! Thank you very much Peter!! WP backend works fine now and deleted Mailpoet. Too bad for the plugin. Pretty bad experience…

    Peter Smits

    (@psmits1567)

    5 years, 2 months ago

    Hi Seba85

    Glad that I could help you.
    Did you check your php version?
    Because I suspect you are still using version 5
    You urgently need to update that version to at least PHP version 7.x
    Version 5 is a non supported version anymore, and dangerous to keep it running.
    Regards Peter

    Wysija

    (@wysija)

    5 years, 1 month ago

    Hi @seba85,

    As Peter mentioned, it could be related to your PHP version. We’d be happy to help you upgrade it. Just contact us here: https://www.mailpoet.com/let-us-handle-your-php-upgrade/

Viewing 6 replies - 1 through 6 (of 6 total)
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