Support » Plugin: Backup and Staging by WP Time Capsule » Plugins no longer update

Plugins no longer update

  • quantaweb

    (@quantaweb)


    1 year, 8 months ago

    Suddenly I’m unable to update plugins with WPTC active. When I click to try to do that (without backing up first), nothing happens.

    For example, there was an Akismet update today. With WPTC activated, it just would not update. However, when I deactivated WP Time Capsule, the plugin will update within a few seconds, as expected.

    I’m not using the staging area and haven’t installed any new plugins or made other changes.

    Any suggestions? I’ve been really pleased with WPTC but sure would like to get this issue ironed out.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author WPTimeCapsule

    (@wptimecapsule)

    1 year, 8 months ago

    Hi there,

    Thanks for taking the time to reach out to us. It looks like you have enabled auto updates on your WordPress site.

    To disbale auto updates, could you please activate the WPTC plugin and go to
    WP Time Capsule -> Settings -> Backup/Auto Updates -> Backup Before Manual Updates > uncheck Always -> Save changes.

    Kindly try this and let us know if you still experience the same problem with updating the plugins on your sites.

    quantaweb

    (@quantaweb)

    1 year, 8 months ago

    Thanks for your reply. Unfortunately that’s not it — I haven’t ever enabled auto updates. (I like to do that myself.) I just checked and it’s not enabled.

    quantaweb

    (@quantaweb)

    1 year, 8 months ago

    I meant to say in my previous reply — both auto updates and backup before manual update are unchecked.

    Plugin Author WPTimeCapsule

    (@wptimecapsule)

    1 year, 8 months ago

    Hi,

    This appears to be an unusual problem. Could you please write us to help at wptimecapsule dot com so that one of our technical support guys will assist you further in fixing this issue.

Viewing 4 replies - 1 through 4 (of 4 total)
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