Kristina
(@kristinaplauche)
Automattic Happiness Engineer
Hi there!
Can you be a little more specific about what isn’t working? Replacing code probably isn’t going to help here. If you can put the code back the way it was and then explain what exactly isn’t working, I may be able to help more.
Hi, thanks for quick reply.
okay here is an example:
when you want to proceed to checkout you have to enter your information and check the payment option. But window in the sidebar where payment options are is like disabled (gray) and you can’t pick any (PayPal or cc).
For better understanding I suggest you to pick one product and put it in cart. Then pres “Checkout” and try to pick one payment method. Here you will see that “payment option” area is disabled. Disabled is only with Braintree payment methods.
Any idea why?
Thread Starter
k0c1
(@k0c1)
@kristinaplauche
Steps to reproduce bug:
1. Go to shop archive page here: https://keepcalmandshophere.com/2shop/
2. Add to cart any item
3. Then go to checkout
4. Try select payment method
See google chrome console image: https://image.prntscr.com/image/NAB0Eoz-QNidXH-foQO8Tg.png
Thread Starter
k0c1
(@k0c1)
Plugin Support
Steve E.a11n
(@woosteve)
Automattic Happiness Engineer
Hi there,
It looks like PayPal Standard is the only payment option that is currently enabled on your site. That part seems to be working fine, so I believe you have temporarily disabled the PayPal powered by Braintree extension.
The error you highlighted in your screen cap is listed below:
> Braintree API Client Misconfigured: clientToken required.
This sounds like a credentials issue. Can you double check that you’re using sandbox credentials and not production credentials?
Note: You cannot use Sandbox credentials in Production mode. This is an entirely separate sandbox environment that requires a separate login. You can sign up for a sandbox account here: https://www.braintreepayments.com/get-started. Once you have done this, you can use the provided Sandbox credentials.
Thread Starter
k0c1
(@k0c1)
@woosteve , i checked and it is production mode enabled correctly 🙂
@gregiii – if the Order Details pane on the right-hand side is permanently grayed-out/disabled, there is likely a conflict preventing the pane from being refreshed via AJAX. I would test with a default theme(2017 or Storefront) along with most plugins disabled.
@k0c1 – This indeed looks like a credentials issue, I would disconnect the plugin from your Braintree account and reconnect.
Plugin Support
dougaitken
(@dougaitken)
Automattic Happiness Engineer
Hey @gregiii @k0c1
We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.
As a note we have just pushed out version 2.1 of the PayPal Powered by Braintree extension, please do update when you can.
Thanks,
