Support » Fixing WordPress » Plugins installation and FTP information

  • Resolved zubair04



    I’ve recently just installed wordpress on a dedicated server and have the dashboard up and running.

    However, whenever i continue to install plugins (in particular WP Super Cache plugin) it keeps asking for my FTP credentials

    I’ve provided the same credentials i use when i log into Cute FTP (this is how i installed the wordpress files), however, wordpress repeatedly tells me “FTP hostname is required”

    I have tried every variation of hostnames known to man , but still seem to get this error
    (my ip address)

    I have also hardcoded my details in Wp-config to no avail

    define(‘FTP_USER’, ‘usernamr’);
    define(‘FTP_PASS’, ‘password’);
    define(‘FTP_HOST’, ‘’);
    define(‘FTP_SSL’, false);

    I have also reinstalled wordpress, and continue to get teh same errors. I can confirm my username and password are correct as i can access ftp when entering in my address bar

Viewing 4 replies - 1 through 4 (of 4 total)
  • Two cases come to mind:
    1. Check the folder permissions
    2. Check if PHP is running in the proper context

    I think i will call the server provider with regards to folder permissions.

    It’s currently running on a windows server, with IIS i presume, do you know what permissions need to be applied to which folders ?

    If that fails, what do I need to do in order to check if PHP is running correctly ?

    Thanks for your help so far

    Sorry but I don’t know enough about windows servers since I’m using linux for my web hosting. So maybe someone else could chip in some infos about that?

    Hi Chris,

    Thanks for your help. Turns out this was a permissions issue which has now been solved.

    Onto the next problem of the ridiculous load time for the site itself.

    I’ll mark this as solved, and can confirm it was a permissions issue on the IUSR account for IIS 7

Viewing 4 replies - 1 through 4 (of 4 total)
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