Support » Plugins » Plugins, GPL, and Bait and Switch

  • Resolved bgwriter09


    Just came here from the User Messages feedback. I bought User Messages 6 months ago on the impression with the free plugin. By all appearances I am stuck with that version despite guarantees of updates until the next major release. Those who unequivocally support marketing of “premium versions” should keep this data point in mind. I was neutral on the practice but this experience has (re)awakened me to the reality that nothing is idealistically pure or can be trusted. I will be exercising quite a bit more caution in promoting solutions especially for clients, since I am trying to be a “maker”, not “taker”, in my new life as an entrepreneur. And I value my credibility.
    For the record, I am on the side of segregating the marketing ploys. A strictly commercial channel would have a clearer course of recourse in the event a product does not perform as advertised.

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  • Well, what do you know! Was contacted about an hour later and got the update. My faith is (marginally) restored in the universe. Onward…

    To be fair I felt I should say that the problem I encountered was not the fault of the version I had (it turned out to be with something else I bought outside of the WP community).

    But customer contact is very important, especially if the onus of staying in contact is put on the customer and then inadequate/no response follows (or the support website is changed so that links previously given no longer work and there is no remedial direction).

    I know my OP sounds extreme, but nothing happens in a vacuum.

    And that’s all I have to say about that.



    Forum Moderator

    Please be aware that we do not support commercial products here – only those that are distributed on itself. So any issues with a commercial plugin (even the “pro” version of a free plugin hosted here) need to be sorted out between the vendor and yourself.

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