Support » Theme: Bouquet » plugins fail to instal

  • Resolved teamrns


    My site is:
    Beginning about 4 months ago, my widget and the whole site were not customizable. I solved that problem by renaming the plugin folder to pluginHOLD.

    However, NOW, the widgets appear and the theme customizer works, but the plugins FAIL IN INSTALLATION. The error message:
    Downloading install package from…

    Could not create directory. /home2/bella1/public_html/wp-content/plugins/theme-check/

    Plugin install failed.

    I’ve tried installing about 6 different plug-ins and each has fails and each has given me the same error message. Plug-ins don’t install using the default 2015 theme, which makes me think that it has something to do with the renaming of that folder.

    Any thoughts? I’m tapped out. Should I try to install yet another theme; I’ll give that one a shot. But, since 2015 didn’t work, I’m inclined to think no theme will work with the plugins unless that folder is renamed. ???

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  • Moderator Kathryn


    Automattic Happiness Engineer

    You won’t be able to install plugins as long as the plugins folder isn’t called plugins. When you install a plugin, WordPress looks for a folder called plugins. Since you renamed your folder pluginHOLD WordPress doesn’t know where to install your plugins, so the whole process fails.

    This doesn’t sound theme-related so I wouldn’t keep trying different themes. I would try renaming your plugins folder back to plugins and take it from there.

    If you’re still not able to install plugins at that point and need further troubleshooting help, you could post in the Troubleshooting forum for assistance:

    Good luck!

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