Support » Fixing WordPress » Plugins and Theme Gone!

  • Resolved msualumni33

    (@msualumni33)


    Please bear with me, as I’m not as technically savvy wrt blogs and software as others on here. First off, all my plugins disappeared and indeed my theme page is also gone. I can login and see my dashboard and past posts but if I click on my site’s name in the upper left corner it says “the theme directory evolve does not exist.” I got a notice from Bluehost some weeks ago about resetting my password because of some unauthorized access, so I have now done that. I started trying to re-add plugins but don’t remember all the ones I had. Plus, I cannot tell if the Evolve theme is simply not available anymore or if there is something wrong with my site in particular. My site, btw is reclaimingkin.com.

    Please help, I am truly lost on what to do. It was working fine last week when I made a post.
    Robyn

Viewing 5 replies - 1 through 5 (of 5 total)
  • I’m having the exact same problem, Robyn! I also have Bluehost and at first thought it was an issue with them, since they’ve been having problems lately. Plus, I’m not even able to add new plugins or themes. All themes and plugins are completely gone! Hopefully someone can help with this.

    Lauren

    Moderator t-p

    (@t-p)

    This is not the default behavior of the WordPress core!

    So, please contact your hosting provider.

    Moderator t-p

    (@t-p)

    @kaleandcupcake,

    If the troubleshooting already posted made no difference for you, then, as per the Forum Welcome, please post your own topic.

    Hi @msualumni33,

    Just a little maybe reason:
    1: Maybe some guy changed your folder permission? In your BH Cpanel do a check of your theme or plugin folder permission.
    2: Maybe you setting auto-update your theme and plugin? Sometimes, this maybe caused a few problem:
    a: Maybe the update is not finished success by some reason, if so you need update it again.
    b: Maybe some plugin or theme have error functions, which will caused some problems, you can just re-name these plugins or themes to find which one caused the problem

    Please note:
    1: Before you do anything, in BH CPanel, you must do a full backup, any action maybe have risk
    2: If you always do a backup, you are always in zero risk
    3: It seems BH can restore your site? If so contact them. 🙂

    Good luck, buddy. 🙂

    Best Regards,
    Tomas

    Thread Starter msualumni33

    (@msualumni33)

    The Bluehost tech uploaded a previous back-up version and everything was restored.

Viewing 5 replies - 1 through 5 (of 5 total)
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