Support » Plugin: XCloner - Backup and Restore » [Plugin: XCloner – Backup and Restore] Error in Retrieving JSON Data

  • Sharing the problem here instead of XCloner free forum as I haven’t received the registration password which supposed to be sent to my email account (over 30 minutes).

    Problem: While, trying to initiate a manual backup, I receive an error message as below though shrunk ‘Files to process per request’ to ’50’ and ‘Compress backup’ is set ‘no’:

    There was an error retreiving the JSON data from the server, try again or contact the developers!

    Details: error — undefined

    JSON url: index2.php?task=recurse_database&nohtml=1&dbbackup_comp=&dbbackup_drop=

    Thank you!

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Liuta Ovidiu


    I’ve sent you an email with the new password on, try and also recheck the Spam folder, by have gotten there.

    Regarding the issue you have, seems the backup process is stuck at the database backup step, could you post a screenshot from your error screen to see if there are any other messages that could help identify the issue?

    Also, can you tell us how large is the database you want to backup, and if you have included in extra databases in the backup?

    If you exclude the database backup from the Generate Backup options screen, do you get the same issue, do you get the files added inside the archive?

    Also, how much disk space do you have available on your site?


    1. No activation link/password was sent to my inbox or spam box. Just now tried to register again with the same username and email address. It says they are already in used.

    2. I’m able to generate backup after including the following skip rule in BPS root htaccess file.

    # xcloner possible fix - pending verification
    # If you have WordPress installed in a subfolder you will need to add the
    # subfolder name to the RewriteCond /blog/wp-content/plugins/xcloner-backup-and-restore/ [NC]
    RewriteCond %{REQUEST_URI} ^/wp-content/plugins/xcloner-backup-and-restore/ [NC]
    RewriteRule . - [S=30]

    Thank you.

    Plugin Author Liuta Ovidiu


    Regarding 1., that usually means you are already registered on the site, so try and login with the new password i’ve sent you, otherwise try and use a different username/email to register under.


    I still didn’t receive your password. Please resend. The username that I had created on Xcloner site is ‘sweetmelody’. Thank you!

    Plugin Author Liuta Ovidiu


    The gmail email we had under your account is not valid, please use this contact form and send us a proper email address to re-send your pass to


    Just sent it through the contact form, title – My email.

    Signed in successfully, thank you for the beautiful plugin. It saved me from losing my whole site while transferring to another web host. THANK YOU!!!

Viewing 7 replies - 1 through 7 (of 7 total)
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