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[Plugin: Wysija Newsletters] Get faster support on support.wysija.com ! (11 posts)

  1. MailPoet Staff
    Member
    Plugin Author

    Posted 2 years ago #

    Come and open a support ticket on http://support.wysija.com !

    We don't receive all notifications from this forum on time so you might be waiting more when posting your support questions here.

    http://wordpress.org/extend/plugins/wysija-newsletters/

  2. i0n1ca
    Member
    Posted 2 years ago #

    Made one and nobody over the last 24h replyed to me... so...

  3. MailPoet Staff
    Member
    Plugin Author

    Posted 2 years ago #

    We usually answer within 24h to all users. Patience is required!

  4. i0n1ca
    Member
    Posted 2 years ago #

    That's true. Good job guys.

    ionica

  5. martin@ebner-cv.de
    Member
    Posted 2 years ago #

    Hello,
    i installed your plugin, but the textfield, to create a Text in the NEwsletter dose not work ... what can be the problem?
    May bee I did something wrong?
    Thanks for your help!
    Best Reguards, Martin /Germany

  6. dindamg
    Member
    Posted 2 years ago #

    Hi,

    I also could not edit the text area of the email.

    Can you help me?

    Thanks!

  7. Magnesium8
    Member
    Posted 1 year ago #

    Hello,

    I installed it successfully. Now I would like to find a detailed user instruction on how to set up the newsletter, including using photos.
    What is the maximum amount of emails I can send at the same time?

  8. sree52
    Member
    Posted 1 year ago #

    I have the Wysija plugin installed by the designer and integrated to send the followup email when the user subscribes for the email confirmation. But whenever I register as a new user, there is no email received for confirming.

    can someone suggest me why the email notifications are not sent? though the test emails from the admin page works fine.

  9. MailPoet Staff
    Member
    Plugin Author

    Posted 1 year ago #

    Sree, this is quite common. Wysija does send the confirmation email, but the receiving end blocks it...

    Here's a guide to help yourself diagnose it: support.wysija.com/knowledgebase/i-dont-receive-my-newsletter-previews-what-do-i-do/

  10. sree52
    Member
    Posted 1 year ago #

    Test email and email newsletters are sent properly but only the confirmation email when the new user registered thru AJAX login are not sent.

  11. amistad18
    Member
    Posted 1 year ago #

    Hello Sree52,

    Your issue seems to be a little more complicated.

    You should contackt with support, by using this form:
    http://support.wysija.com/feedback/

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