Support » Plugin: WPtouch » [Plugin: WPtouch] mobile on

  • Hi, our site is suddenly not loading properly on chrome and people seem to get the mobile template instead of the normal browser template when accessing from their pc

    It says “mobile on” the grey screen and also “Mobile Theme All content Copyright Powered by WordPress + WPtouch 1.9.41”

    This has only just happened so not sure if it is something else or WP Touch? We have update to the latest WP Touch version (free) but that has not changed things.

    Thanks for any help.

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  • Plugin Author BraveNewCode Inc.


    It sounds as if you have a caching plugin serving cached mobile pages to your desktop. You may configure your caching plugin not to cache mobile pages nor to serve cached pages when mobile devices are detected. To do so, enter the user agents found under Advanced Options > Custom User-Agents to the “rejected user agents” areas in your caching plugin’s settings. Remember to clear your plugin, browser, and device caches before retesting.

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