Support » Plugin: WPtouch » [Plugin: WPtouch] loads and looks beautiful but stats are not working.

  • I think this looks great on mobile devices. It looks pretty. Pages load and it’s quick. But the stats function is not working. The code I entered was what google analytics suppled. I self tested the stats. Tried reloading the script. Tested again. Still not working.
    Either I am not using the right code (which works for two other plugins perfectly) or this plugin stats function is not working. ???

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author BraveNewCode Inc.



    So when you dropped in your stats code, did you try refreshing the site on a mobile device, then test to see if the hit was picked up?

    I have tried over the course of 3 weeks, multiple times.
    It seems to maybe override the stats widget I am using (on my .org site). When the wptouch plugin is activated, the wpstats counts only visits via a computer, but no visits via mobile devices.
    Once deactivated, my wpstats works just fine again.
    I’ll have to have another look to see if my Google analytics are effected the same way. I use the Ganalytics much less frequently than the wpstats

    checked and double checked everything again today…still not getting my device user stats. Anything on a regular computer is showing up…just nothing when the plugin is activated. Checked my code too…it’s all correct.

    Plugin Author BraveNewCode Inc.


    Ok thanks for doing the legwork. We’ll investigate this issue and try and cook up a fix.

    noticed that WordPress Stats (Jetpack) is not tracking mobile visitors. is there a way to fix that? google analytics works fine on my site.

    Plugin Author BraveNewCode Inc.



    We’ll make note to do some testing there with WordPress Stats see what can be done if they’re not. Thanks.

Viewing 6 replies - 1 through 6 (of 6 total)
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