IDB Ecommerce (wpStoreCart 5)
[Plugin: wpStoreCart] Looks like WebStore Cart is not giving the support they claim (3 posts)

  1. Caps
    Posted 3 years ago #

    Go check out their forum, you will see several request for help by paying customers unanswered. When I see this kind of thing happening, I stay away. There are many well built plugins that have been abandoned and still reside on the WP plugin repository. This does degrade WP by degrees.

    A shop application is extremely critical to any business and when support is needed, it better be there.

    I think the WP staff, should create policy that if developers want their plugin on the WP site, they need maintain business some level of business ethics. If those at Webstore Cart need to ask more for their product to maintain customer service, then they need to do that.


  2. jquindlen
    Plugin Author

    Posted 3 years ago #

    We appreciate your business, and we have a dedicated section for PAID SUPPORT: our support ticket system, which is where all paid support members should go to get support -

    At the very top of all our forum pages, we include these instructions:

    This forum is for community support only. No staff replies are guaranteed. If you’re a customer, use the support tickets. If you found a bug, submit a bug report.

    If you're having issues accessing the support ticket system, send an email to me directly at jeff@wpstorecart.com and please include your PayPal email address so I can verify your purchase.

    Hope that clarifies how paid support works. Again, use the support tickets so that you don't get lumped into the thousands of free user emails.

  3. Caps
    Posted 3 years ago #

    Hi jquindlen,

    Thank you for clarifying this most important topic. I would like to withdraw any statement that would have placed your company as unresponsive to support matters.

    I will now go back and re-install WebStore Cart, which I was really beginning to like.

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