IDB Ecommerce (wpStoreCart 5)
[Plugin: wpStoreCart - Ecommerce Plugin for WordPress] Refund and Failure to Deliver Product (2 posts)

  1. DessertGuru
    Posted 4 years ago #

    just a warning to everyone. I purchased the Pro Version along with several plugins for it from them. I used PayPal to check out and was paid for. I received a purchase confirmation email from them however, it didn't contain the required information for download of the plugins and the required serial number for activation. It only said that I would receive the information after my payment was confirmed. I emailed them three days after and didn't receive a reply. I waited several days later and then filed a dispute with PayPal for failure to receive the product. A week later they FedEx'd me the serial number and told me to email them for the digital downloads. I received the FedEx today several weeks after I originally ordered it. Now, PayPal automatically closed my claim because they finally sent it fedex only AFTER I opened the claim.

    Now they are refusing to give me a refund. Buyer BEWARE!


  2. jquindlen
    Plugin Author

    Posted 4 years ago #


    Your purchase was delivered immediately to the email address you paid with. This was your hotmail address, which I guess you don't check much anymore, since your recent interactions with us have been through your gmail address.

    The email we sent you on the day you purchased included your downloads as attachments, and we did not receive a bounce back from that email address, indicating that the email was delivered without failure. In addition, we received no further communication from you until your dispute. At anytime you could have called, emailed, or opened a support ticket in an attempt to resolve your issues, yet you did not.

    Regarding the refund, we do not offer them. From the wpStoreCart FAQ:

    I purchased one of your products but changed my mind, do you offer refunds?

    A. No. Don’t buy anything from us unless you are 100% certain that you want it. If not, then don’t buy from us. We will not refund any purchase, period.

    and from our Refunds legal page:

    Q. Do you offer refunds?

    A. Due to the digital nature of our software, and due to the fact that we do not use restrictive licensing systems, we do not provide refunds for any reason. We ask that you take your time before purchasing anything from us, to ensure that you are 100% committed to the purchase.
    Q. Why don’t your offer refunds?

    A. Because our product is digital in nature, there is nothing to prevent scammers from paying for the software, downloading it, and then requesting a refund. That is the main reason we do not offer refunds.
    Q. But I really want my money back, what can I do?

    A. Sell your license to another user. None of our software or themes will EVER have resell rights, however, you are allowed to sell your license(s) to other users. If you do sell your license, you will need to send us an email to support@wpstorecart.com and let us know the email address you paid for the license, as well as the name and email address of the new license owner.

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