IDB Support Tickets
[resolved] [Plugin: wpsc Support Tickets] Two Questions: One relating to guests, and one relating to timezone. (2 posts)

  1. 416BC
    Posted 3 years ago #

    My wordpress timezone is set to -7, but your time reporting on tickets doesn't seem to account for that. It shows the times at 7 hours or so later than they really are.

    When a guest submits a support ticket, we as administrators, can't see their email address. I have no clue the name or email of the person requesting support.

    You can see both issues listed here. http://imgur.com/0sDzo


  2. jquindlen
    Plugin Author

    Posted 3 years ago #

    wpsc Support Tickets uses MySQL for the time stamp, so you'll need to adjust the timezone on your MySQL server to it to also reflect -7.

    Guests currently do not have a data mechanism to save their email address, so until version 2 is out, you will not be able to see their email addresses.

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