IDB Support Tickets
[resolved] [Plugin: wpsc Support Tickets] Loading graphic stays on screen, can't load ticket. (4 posts)

  1. 416BC
    Posted 3 years ago #

    1. From the time I load my support page, and put in an email address, the little loading animation sticks on the page.

    2. If there is a support ticket listed, and I click on it, I get nothing, just the same loading graphic.

    I use cloudflare, but disabled it to test, what else could be causing this error? It happens to logged in users, and guests.

    See a screenshot here http://imgur.com/Ukg3L


  2. jquindlen
    Plugin Author

    Posted 3 years ago #

    It's definitely a javascript error, caused by either your theme or another plugin. You can use a javascript debugger (they are built into your browser, Google for how to activate it in your browser of choice.) I recommend Firefox or Chrome along with the Firebug extension. It will alert you to the javascript issue

  3. 416BC
    Posted 3 years ago #

    Thanks, I'll use the chrome built in one. I'll disable javascript on the page one by one until I find the bad code, then see if I can disable that script on your page.

  4. 416BC
    Posted 3 years ago #

    You were correct. I have w3 total cache set up, and it wasn't uploading the javascripts to our S3 server like it should have. Thanks for the support.

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