Support » Plugin: Author: WP Symposium » [Plugin: WP Symposium A Social Network For WordPress] Cant Upgrade On Symposium Main Site

  • Resolved studio500

    (@studio500)


    Hello
    I have now tried 3 different times with 3 different e-mail addresses to purchase this plugin.
    Each time I get to paypal payment I login enter my details then payment fails due to an error.
    I then go back to symposium and try to login but I get error message you have not completed subcription. I select link to complete and once again I get told there is an error and to contact an administrator.
    I cannot then log in to symposium site.
    Can you help please?

    http://wordpress.org/extend/plugins/wp-symposium/

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author simon.goodchild

    (@simongoodchild)

    Hi there, sorry about your problems – can you send a message via contact us (via menu on WPS site) and we’ll get this sorted out in private? I don’t really want to discuss this on a public forum due to your privacy. Sorry once again.

    Hi Simon
    I eventually managed to purchase a subscription but only after using yet another e-mail address, going through to paypal, selecting new user following all the steps and eventually linking it to my current paypal account. The payment was then accepted.

    There is a major error somewhere along the line as it took me over four hours to eventually sign up.
    By far the most frustrating part was that I couldn’t log in to symposium at all untill the subscription went through.
    Even though the symposium log in page said you need to complete your subscription, on clicking the link an error always occured no matter what username/ e-mail or browser I used. I even tried a different computer and the results were the same.

    I’m just concerned for you guys in that you may be loosing valuable business due to this.

    Plugin Author simon.goodchild

    (@simongoodchild)

    Topic marked as resolved.

Viewing 3 replies - 1 through 3 (of 3 total)
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