Support » Plugins and Hacks » WP Super FAQ » [Resolved] [Plugin: WP Super FAQ] Arrow Symbol in IE7

[Resolved] [Plugin: WP Super FAQ] Arrow Symbol in IE7

  • Hi there,

    Great plugin! It does exactly what I need but I noticed that the arrow symbol isn’t recognised in IE7. See screenshot http://i40.tinypic.com/j6s687.jpg

    I’m going to change this directly in the php however I know I shouldn’t make any changes to that file as they’ll get overridden in the next update. Is it possible to change the symbol to something else or a picture in a future release so that it works?

    Many thanks!


Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Author Ryan


    Thanks for reporting this. Sorry about te delay in getting back to you. I was hoping to avoid using images at all with this but maybe I can add a check to see if the symbol exists and if not then use the image. I just feel like if I put an image there it will increase loading time as well as increase the number of CSS issues with the plugin. What do you think?

    I don’t think it’ll be a big problem re load time if you are using small gifs or just using one image sprite for both states as that’s what most people do. If there are issues in css at least developers can override it within their own stylesheet, that’s what I usually do to get plugins to look more personalised.

    Funnily enough it stopped completely working with me in IE, I have to see if it’s clashing with another plugin or something…

    Plugin Author Ryan


    • I think I will add using images as a shortcode option. I.e. [wp_super_faq useimages=true]. Does that seem reasonable to you? That way, it would be backwards compatible for people already using the plugin.
    • Let me know if you find out something with the IE issue. I will check it out too but I don’t have great access to Windows at home lol. Sorry about the trouble but I can make these changes ASAP.
    Plugin Author Ryan


    Hmmm, so another issue I have with an image is how to deal with the color of the image. The way it currently works that should change with the color of the font.

    Hi guys, question: I’m using WP Super FAQ plugin and am finding that it’s not working correctly from a PC on IE 7. Is the issue you mention above related and is there a fix for this? When I click on a question, the answer does not drop down (become visible) below it…??


    Plugin Author Ryan


    Do you have a link to your site? That seems like a different issue then the previous IE7 bug I have heard.

    unfortunately it’s company confidential so I can’t provide that. I installed and activated the plugin, created a couple categories, and added several questions to each category. My code looks like this on the page I added in WP:

    To help you easily and quickly become familiar with our (product), we've put together a list of frequently asked questions and their answers, along with some video tutorials. Please let us know if you have any other questions about the site by <a href="http://www.companydomain.com/contact">contacting us</a>!
    <h3 class="faqCategory">Cat 1 FAQs</h3>
    [wp_super_faq show_specific_category=cat1faqs]
    <h3 class="faqCategory">Cat 2 FAQs</h3>
    [wp_super_faq show_specific_category=cat2faqs]
    <h3 class="faqCategory">Cat 3 FAQs</h3>
    [wp_super_faq show_specific_category=cat3faqs]

    So everything looks and works great except when I view in IE 7 on Windows 7. IE 8 and 9 are fine, as are Google Chrome and Safari and Firefox…

    Plugin Author Ryan


    I will take a look on IE7 and see what is going on and let you know.

    The problem seems to be a duplicate id on the <h4><a> tag and the following <div>.
    I got around it be changing the selector for the slideDown() and slideUp() from jQuery('.wp-super-faq-answer' + wp_super_faq_id) to jQuery(this).parent('h4').next('div').

    This is works for me at the moment. Hopefully when the plugin has its next update the issue will be fixed.

    Also, the above fix may not work for all users in Firefox because FF tends to add a bunch of <code> tags into the page when you use a WP shortcode. I use a [raw] shortcode (that removes autop and wptexturize) to wrap the [wp_super_faq] shortcode.

    Hope this helps someone.
    Nice plugin by the way.

    Plugin Author Ryan


    Thanks omni. I should have this fixed with the next update. I very much appreciate your feedback and tips.

    Plugin Author Ryan


    @omni. You were right about the duplicate IDs! The solution I am going to use is just to have them have different on the heading and answer. Your tip was a life saver as I was struggling to find out what was going on.

Viewing 11 replies - 1 through 11 (of 11 total)
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