Support » Plugin: WP-Stats-Dashboard » [Plugin: WP-Stats-Dashboard] Can't access back end

  • Resolved dcpl


    I installed WP-Stats-Dashboard yesterday. It was working fine, except it was very slow in showing the stats. It would say loading for a long time, and then sometimes it would be blank where the stats were supposed to be.

    Today, I tried to look at it and it won’t even load. The blog loads fine, but when I go to wp-admin and login, it just loads for a long time, and then it gives me a complete blank screen. I want to de-activate the plugin because I think this will fix it, but I can’t even do that because I can’t get to it (none of the page will load!)

    Please help, thanks

Viewing 15 replies - 1 through 15 (of 15 total)
  • Plugin Author daveligthart


    It’s probably not due to the plugin because all dashboard widgets and stats are loaded asynchronously.

    Perhaps there are limitations on your hosting account or other server related problems.

    Please contact me by email so I can help you determine what the problem is.

    Hi Dave, I work for netsol and one of our customers had the same issue yesterday. He wasn’t able to log into his admin page, but after deactivating the plugin it started working . I’ve tracked the code and found that it gets stuck when trying to connect Alexa service. Did you receive any similar report? I can mail you some debugging info to help you determine if it is a plugin or configuration issue.
    “The views and opinions expressed by the contributor(s) of this post, do not necessarily reflect the views and opinions of Network Solutions®”

    Plugin Author daveligthart


    Thanks, I’ll take a look at the Alexa code. Please mail me the debugging code.

    @davelightart I can verify this problem as well. Our WP server has an outbound firewall, and only very specific remote servers are allowed. In order for the plugin to work as expected, we’d need to add outbound firewall rules for every single IP address associated with each of the services– has 4 just by itself:

    # host has address has address has address has address

    I don’t know enough about the plugin (I’m the server admin, not the wp-admin) to know if disabling all these services (Alexa, Technorati, etc.) would dilute it’s value too much. If not, perhaps you could update your remote call with a very short connection timeout (or perhaps a connection timeout config value that persists across upgrades?) so it doesn’t bog down the wp-admin when it can’t connect to these services for whatever reason?

    Thanks for looking into this.

    Plugin Author daveligthart


    The current time-out is set to 5 seconds. I’ll reduce that to 1 second.

    I’ll add a disable metrics checkbox for servers that do not allow outbound connections.

    I´ve got this error:

    Fatal error: Cannot redeclare class FacebookRestClient in …/wp/wp-content/plugins/wp-stats-dashboard/classes/util/api/facebook/php4_client/facebookapi_php4_restlib.php on line 42

    I´ve got installed the plugin “wp-facebook-connect” …
    Don´t they work together?
    Thanks for reply

    Plugin Author daveligthart


    Fixed in version

    PROBLEM: Can’t log into WP stats
    Just since this morning I can’t access my WP stats. I can log into the dashboard no problem, but when I click for stats I just keep getting a new WP log-in panel. I’ve tried requesting and changing the WP password, 3 times now, and am reluctant to mess with it further.

    Please help! TY

    Plugin Author daveligthart


    WordPress is currently changing its stats features. This is why the plugins is behaving differently. I’m working on a solution for this. Thank you for your patience.

    Plugin Author daveligthart


    The wordpress global dashboard is down. Things will be back to normal once wordpress has fixed this.

    Dave, Please tweet this info, I blew 1.5 hours already messing around with my password, different browsers, re-checking cookie permits..

    Plugin Author daveligthart


    I’ve tweeted this. Thanks for the alertness.

    and thanks for trying to fix it under pressure!

    Thanks! I’ve just come over here to report the same problem … though it only took me 10 minutes to give up – I don’t have elainemd’s patience!

Viewing 15 replies - 1 through 15 (of 15 total)
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