Title: [Plugin: WP Smush.it] Strange Error Last modified: August 20, 2016 --- # [Plugin: WP Smush.it] Strange Error * [thinkfuture](https://wordpress.org/support/users/thinkfuture/) * (@thinkfuture) * [14 years, 3 months ago](https://wordpress.org/support/topic/plugin-wp-smushit-strange-error/) * My Smush.it seems to have stopped wokring not sure why: * Smush.it error: Could not get the image while processing [http://freedombunker.com/wp-content/uploads/2012/01/20120123_055131_do23-president-obama-state-of-the-union_400.jpg](http://freedombunker.com/wp-content/uploads/2012/01/20120123_055131_do23-president-obama-state-of-the-union_400.jpg) ( C:Inetpubthinkfuture.comhtmlcfs/wp-content/uploads/2012/01/20120123_055131_do23- president-obama-state-of-the-union_400.jpg) * For some reason it seems to be deleting all backslashes above the WP directory when looking for the file. Any ideas??? * [http://wordpress.org/extend/plugins/wp-smushit/](http://wordpress.org/extend/plugins/wp-smushit/) Viewing 15 replies - 1 through 15 (of 48 total) 1 [2](https://wordpress.org/support/topic/plugin-wp-smushit-strange-error/page/2/?output_format=md) [3](https://wordpress.org/support/topic/plugin-wp-smushit-strange-error/page/3/?output_format=md) [4](https://wordpress.org/support/topic/plugin-wp-smushit-strange-error/page/4/?output_format=md) [→](https://wordpress.org/support/topic/plugin-wp-smushit-strange-error/page/2/?output_format=md) * [gigafytes](https://wordpress.org/support/users/gigafytes/) * (@gigafytes) * [14 years, 3 months ago](https://wordpress.org/support/topic/plugin-wp-smushit-strange-error/#post-2527607) * I’m getting the same error message: * Smush.it error: Could not get the image while processing [http://gigafytes.com/wp-content/uploads/2012/01/wpid-Photo-Jan-24-2012-1154-AM.jpg](http://gigafytes.com/wp-content/uploads/2012/01/wpid-Photo-Jan-24-2012-1154-AM.jpg)(/ nfs/c09/h04/mnt/139662/domains/gigafytes.com/html/wp-content/uploads/2012/01/ wpid-Photo-Jan-24-2012-1154-AM.jpg) * [Tosh](https://wordpress.org/support/users/xberserker/) * (@xberserker) * [14 years, 3 months ago](https://wordpress.org/support/topic/plugin-wp-smushit-strange-error/#post-2527645) * +1 same error message here. Disabling the plugin for now. Hope it’s a temp thing. * [lindaloustarr](https://wordpress.org/support/users/lindaloustarr/) * (@lindaloustarr) * [14 years, 3 months ago](https://wordpress.org/support/topic/plugin-wp-smushit-strange-error/#post-2527659) * I’m having the same issue, same message, since a few days ago . . . Linda Lou * [RadialBlur](https://wordpress.org/support/users/radialblur/) * (@radialblur) * [14 years, 3 months ago](https://wordpress.org/support/topic/plugin-wp-smushit-strange-error/#post-2527712) * same error i figured out we are all using CLOUDFLARE.COM i chacked your dns same * [whitehallsd](https://wordpress.org/support/users/whitehallsd/) * (@whitehallsd) * [14 years, 3 months ago](https://wordpress.org/support/topic/plugin-wp-smushit-strange-error/#post-2527759) * I’m getting the same error. Smush.it error: Could not get the image while processing [http://whitehallsd.k12.wi.us/wp-content/uploads2012/01/sunset2.jpg](http://whitehallsd.k12.wi.us/wp-content/uploads2012/01/sunset2.jpg)(/ home4/whitehb8/public_html/whitehallsdk12wi/wp-content/uploads/2012/01/sunset2. jpg) * I noticed that the slash is missing between uploads and 2012. Why would that be? * [damoncloudflare](https://wordpress.org/support/users/damoncloudflare/) * (@damoncloudflare) * [14 years, 3 months ago](https://wordpress.org/support/topic/plugin-wp-smushit-strange-error/#post-2527762) * Hi, * We have an engineer that is testing this out. I did want to highlight that it is very easy for you to see if CloudFlare is actually causing this. * 1. Temporarily deactivate CloudFlare in your CloudFlare settings (settings->deactivate/ pause CloudFlare). 2. Wait about ten minutes. 3. Try to run the plugin again. * Note: Do all of the users have a beta feature called Rocket Loader turned on? I did notice that one of our inbound contacts did have Rocket Loader turned on, which can impact some scripts, so I’m curious if turning that feature off fixes the issue. * [damoncloudflare](https://wordpress.org/support/users/damoncloudflare/) * (@damoncloudflare) * [14 years, 3 months ago](https://wordpress.org/support/topic/plugin-wp-smushit-strange-error/#post-2527766) * Just a quick note that I tested Smush.it on my personal blog without any issues. * A couple of quick questions: 1. Are you having the issue when doing one smush or a bulk smush? 2. Are you using any other caching plugins? 3. Which version of WordPress are you using? * [RadialBlur](https://wordpress.org/support/users/radialblur/) * (@radialblur) * [14 years, 3 months ago](https://wordpress.org/support/topic/plugin-wp-smushit-strange-error/#post-2527767) * This is about cloudflare dns settings. my dns settings * A mydomainname.com points to ip…. with automatic TTL is on and CNAME www. is on * (others off) smush.it is working know. * wordpress 3.3.1 * optimize plugins. CSS-JS-Booster Head Cleaner Improve My Load Times W3 Total Cache WP Minify WP Smush.it WP Super Cache (using for small fonc.) and .htaccess settings * [whitehallsd](https://wordpress.org/support/users/whitehallsd/) * (@whitehallsd) * [14 years, 3 months ago](https://wordpress.org/support/topic/plugin-wp-smushit-strange-error/#post-2527768) * damoncloudflare: * 1. Having issues for both smush.it and bulk smush.it * 2. W3TC * 3. WordPress 3.3.1 * I have also recently moved our site to a new host which could be giving me problems. I have temporally disabled cloudflare and will post back here a bit later. * [whitehallsd](https://wordpress.org/support/users/whitehallsd/) * (@whitehallsd) * [14 years, 3 months ago](https://wordpress.org/support/topic/plugin-wp-smushit-strange-error/#post-2527769) * Disabled cloudflare and still getting issue. It’s still leaving out a slash in the image url between uploads and 2012 * [http://whitehallsd.k12.wi.us/wp-content/uploads2012/02/sunset-new.jpg](http://whitehallsd.k12.wi.us/wp-content/uploads2012/02/sunset-new.jpg). * [damoncloudflare](https://wordpress.org/support/users/damoncloudflare/) * (@damoncloudflare) * [14 years, 3 months ago](https://wordpress.org/support/topic/plugin-wp-smushit-strange-error/#post-2527770) * Hi, * Ok, can you try to turn W3TC off as a test? It is the only common thread I see so far besides CloudFlare. If CloudFlare is off when this happens, then this error isn’t coming from us. * Just a quick note on this one: W3 Total Cache WP Minify WP Smush.it WP Super Cache (using for small fonc.) * Generally speaking, you really only want to use one plugin for caching. As they all work differently, they can cause conflicts with one another. * [RadialBlur](https://wordpress.org/support/users/radialblur/) * (@radialblur) * [14 years, 3 months ago](https://wordpress.org/support/topic/plugin-wp-smushit-strange-error/#post-2527771) * Damoncloudflare, my web site working properly now with smush.it and cloudflare, thank you for interest. whitehallsd should try. * A mydomainname.com points to ip…. with automatic TTL is on and CNAME www. is on * optimize plugins. CSS-JS-Booster Head Cleaner Improve My Load Times W3 Total Cache WP Minify WP Smush.it WP Super Cache (using for small fonc.) and .htaccess settings * [whitehallsd](https://wordpress.org/support/users/whitehallsd/) * (@whitehallsd) * [14 years, 3 months ago](https://wordpress.org/support/topic/plugin-wp-smushit-strange-error/#post-2527772) * Unfortunately is is not working for me. Tried without cloudfare and disabled w3tc and I’m still getting that error with the slash missing. Thanks for all the help. Will post if I figure it out. * [whitehallsd](https://wordpress.org/support/users/whitehallsd/) * (@whitehallsd) * [14 years, 3 months ago](https://wordpress.org/support/topic/plugin-wp-smushit-strange-error/#post-2527774) * Ok, here is what I have done. * I changed the path to my upload folder (I had the full path the folder which is not what I needed on the new host) and then disabled cloudflare and now smush. it is working now. I cleared both my w3tc cache and my cloudflare cache, reenabled cloudflare and am getting that error again. My upload path is wp-content/uploads and now when I enable cloudflare I am getting /home4/whitehb8/public_html/whitehallsdk12wi/ wp-content/uploads. * Cloudfare is bringing back those old settings even though I cleared the cache. Any suggestions? * [lindaloustarr](https://wordpress.org/support/users/lindaloustarr/) * (@lindaloustarr) * [14 years, 3 months ago](https://wordpress.org/support/topic/plugin-wp-smushit-strange-error/#post-2527775) * I am still getting this error: * Smush.it error: Could not get the image while processing [http://lindaloustarr.com/review/wp-content/uploads/featured.png](http://lindaloustarr.com/review/wp-content/uploads/featured.png)(/ home/content/88/8433488/html/review/wp-content/uploads/featured.png) Re-smush * cloudflare settings: Basic Security Level = Medium Caching Level = Basic Automatic IPv6 = off Minimum Expire TTL = 4 hours Auto Minify = CSS & HTML (JS creates error) Rocket Loader = off Challenge Passage TTL = 45 minutes Customize Challenge Page = not customized Advanced Security = off Website Preloader = off Outbound Links = on E-mail Address Obfuscation = on Server Side Exclude = on Always Online = on IP Geolocation = on Google Analytivs = managed/on SSL Pro = off Browser Integrity Check = off Hotlink Protection = off Development mode = off * I did deactivate no change Plugins are: Akismet Cloudflare Widget Logic WP-Orphanage WP-Page Navi WP-Smush.it * Had no problems with Smush.it before Cloudflare . . . Linda Lou Viewing 15 replies - 1 through 15 (of 48 total) 1 [2](https://wordpress.org/support/topic/plugin-wp-smushit-strange-error/page/2/?output_format=md) [3](https://wordpress.org/support/topic/plugin-wp-smushit-strange-error/page/3/?output_format=md) [4](https://wordpress.org/support/topic/plugin-wp-smushit-strange-error/page/4/?output_format=md) [→](https://wordpress.org/support/topic/plugin-wp-smushit-strange-error/page/2/?output_format=md) The topic ‘[Plugin: WP Smush.it] Strange Error’ is closed to new replies. * ![](https://ps.w.org/wp-smushit/assets/icon-256x256.gif?rev=3447113) * [Smush – Image Optimization, Compression, Lazy Load, WebP & CDN](https://wordpress.org/plugins/wp-smushit/) * [Frequently Asked Questions](https://wordpress.org/plugins/wp-smushit/#faq) * [Support Threads](https://wordpress.org/support/plugin/wp-smushit/) * [Active Topics](https://wordpress.org/support/plugin/wp-smushit/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/wp-smushit/unresolved/) * [Reviews](https://wordpress.org/support/plugin/wp-smushit/reviews/) * 48 replies * 11 participants * Last reply from: [damoncloudflare](https://wordpress.org/support/users/damoncloudflare/) * Last activity: [14 years ago](https://wordpress.org/support/topic/plugin-wp-smushit-strange-error/page/4/#post-2527838) * Status: not resolved