Support » Plugin: Smush Image Compression and Optimization » [Plugin: WP Smush.it] Strange Error

Viewing 15 replies - 1 through 15 (of 48 total)
  • I’m getting the same error message:

    Smush.it error: Could not get the image while processing http://gigafytes.com/wp-content/uploads/2012/01/wpid-Photo-Jan-24-2012-1154-AM.jpg (/nfs/c09/h04/mnt/139662/domains/gigafytes.com/html/wp-content/uploads/2012/01/wpid-Photo-Jan-24-2012-1154-AM.jpg)

    Tosh

    (@xberserker)

    +1 same error message here. Disabling the plugin for now. Hope it’s a temp thing.

    I’m having the same issue, same message, since a few days ago . . .
    Linda Lou

    same error i figured out we are all using CLOUDFLARE.COM i chacked your dns same

    I’m getting the same error. Smush.it error: Could not get the image while processing http://whitehallsd.k12.wi.us/wp-content/uploads2012/01/sunset2.jpg (/home4/whitehb8/public_html/whitehallsdk12wi/wp-content/uploads/2012/01/sunset2.jpg)

    I noticed that the slash is missing between uploads and 2012. Why would that be?

    Hi,

    We have an engineer that is testing this out. I did want to highlight that it is very easy for you to see if CloudFlare is actually causing this.

    1. Temporarily deactivate CloudFlare in your CloudFlare settings (settings->deactivate/pause CloudFlare).
    2. Wait about ten minutes.
    3. Try to run the plugin again.

    Note: Do all of the users have a beta feature called Rocket Loader turned on? I did notice that one of our inbound contacts did have Rocket Loader turned on, which can impact some scripts, so I’m curious if turning that feature off fixes the issue.

    Just a quick note that I tested Smush.it on my personal blog without any issues.

    A couple of quick questions:
    1. Are you having the issue when doing one smush or a bulk smush?
    2. Are you using any other caching plugins?
    3. Which version of WordPress are you using?

    This is about cloudflare dns settings. my dns settings

    A mydomainname.com points to ip…. with automatic TTL is on
    and
    CNAME www. is on

    (others off) smush.it is working know.

    wordpress 3.3.1

    optimize plugins.
    CSS-JS-Booster
    Head Cleaner
    Improve My Load Times
    W3 Total Cache
    WP Minify
    WP Smush.it
    WP Super Cache (using for small fonc.)
    and .htaccess settings

    damoncloudflare:

    1. Having issues for both smush.it and bulk smush.it

    2. W3TC

    3. WordPress 3.3.1

    I have also recently moved our site to a new host which could be giving me problems. I have temporally disabled cloudflare and will post back here a bit later.

    Disabled cloudflare and still getting issue. It’s still leaving out a slash in the image url between uploads and 2012

    http://whitehallsd.k12.wi.us/wp-content/uploads2012/02/sunset-new.jpg.

    Hi,

    Ok, can you try to turn W3TC off as a test? It is the only common thread I see so far besides CloudFlare. If CloudFlare is off when this happens, then this error isn’t coming from us.

    Just a quick note on this one:
    W3 Total Cache
    WP Minify
    WP Smush.it
    WP Super Cache (using for small fonc.)

    Generally speaking, you really only want to use one plugin for caching. As they all work differently, they can cause conflicts with one another.

    Damoncloudflare, my web site working properly now with smush.it and cloudflare, thank you for interest. whitehallsd should try.

    A mydomainname.com points to ip…. with automatic TTL is on
    and
    CNAME www. is on

    optimize plugins.
    CSS-JS-Booster
    Head Cleaner
    Improve My Load Times
    W3 Total Cache
    WP Minify
    WP Smush.it
    WP Super Cache (using for small fonc.)
    and .htaccess settings

    Unfortunately is is not working for me. Tried without cloudfare and disabled w3tc and I’m still getting that error with the slash missing. Thanks for all the help. Will post if I figure it out.

    Ok, here is what I have done.

    I changed the path to my upload folder (I had the full path the folder which is not what I needed on the new host) and then disabled cloudflare and now smush.it is working now. I cleared both my w3tc cache and my cloudflare cache, reenabled cloudflare and am getting that error again. My upload path is wp-content/uploads and now when I enable cloudflare I am getting /home4/whitehb8/public_html/whitehallsdk12wi/wp-content/uploads.

    Cloudfare is bringing back those old settings even though I cleared the cache. Any suggestions?

    I am still getting this error:

    Smush.it error: Could not get the image while processing http://lindaloustarr.com/review/wp-content/uploads/featured.png (/home/content/88/8433488/html/review/wp-content/uploads/featured.png)
    Re-smush

    cloudflare settings:
    Basic Security Level = Medium
    Caching Level = Basic
    Automatic IPv6 = off
    Minimum Expire TTL = 4 hours
    Auto Minify = CSS & HTML (JS creates error)
    Rocket Loader = off
    Challenge Passage TTL = 45 minutes
    Customize Challenge Page = not customized
    Advanced Security = off
    Website Preloader = off
    Outbound Links = on
    E-mail Address Obfuscation = on
    Server Side Exclude = on
    Always Online = on
    IP Geolocation = on
    Google Analytivs = managed/on
    SSL Pro = off
    Browser Integrity Check = off
    Hotlink Protection = off
    Development mode = off

    I did deactivate no change
    Plugins are:
    Akismet
    Cloudflare
    Widget Logic
    WP-Orphanage
    WP-Page Navi
    WP-Smush.it

    Had no problems with Smush.it before Cloudflare . . .
    Linda Lou

Viewing 15 replies - 1 through 15 (of 48 total)
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