Support » Plugin: Slimstat Analytics » [Plugin: WP SlimStat] Blam page

Viewing 13 replies - 1 through 13 (of 13 total)
  • Plugin Author Jason Crouse

    (@coolmann)

    Hi Marco,

    have you upgraded to 2.8.2? Unfortunately version 2.8.1 shipped with an annoying bug that prevented reports from being generated, and it was fixed right away in 2.8.2.

    Please, if the problem is solved by upgrading to the latest version, could you change your vote from broken to works?

    Thanks,
    Camu

    With previous version I had any problem. As I upgraded to last version of plugn, started the bug. Sorry, Slimstat is very powerful and useful. I would like to help you with more details. Now I am downgrading to previous version.

    Plugin Author Jason Crouse

    (@coolmann)

    Hi Marco,

    could you please elaborate on what’s the “bug” you’re experiencing? I am more than happy to address the issue, as long as I know what is it ๐Ÿ™‚ Also, what version of WP SlimStat were you using, when you noticed “the bug”?

    Thanks,
    Camu

    I upgrade on regular basis. I was at 2.8. The bug started with 2.8.2. Simply a white page, no codex at all. Parhaps only a space in pch code? Now I am trying upgrade on another site, OK, On the other site it si working properly… Now I reinstall manually on first site…. Nothing. always a white page, with no code.

    Thank you for your support

    Plugin Author Jason Crouse

    (@coolmann)

    Marco,

    if it works for 3000+ users, it’s not a white space in the source code ๐Ÿ˜‰ According to the symptoms you describe, it looks like a memory limit issue. In other words, you’re using up all the available memory for PHP on your server. Please see

    http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP

    for more information on how to address the problem. If that doesn’t work, then it may be a conflict with another plugin. Would you mind listing what other plugins are you using on that site?

    Thanks,
    Camu

    No, It cannot be a memory problem. I have it on two sites on the same server
    It works right on http://www.jisaipress.com, with wp 3.4 english
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    Help me, please

    Now I have downgraded to slimsta 2.8.1 on marcovalerio.it and it is perfetc working, Even if I had to destroy database and have lost old stats. It doesn’t matter. But if I can help you o understand what happened, tell me how. At the moment I do not upgrade again of course

    Plugin Author Jason Crouse

    (@coolmann)

    So you’re saying that version 2.8.1 works fine and 2.8.2 doesn’t?

    There was no need to ‘destroy’ the database, the older version is forward-compatible with the new one, you should have asked before downgrading ๐Ÿ˜‰

    And just for the record, it COULD BE a memory problem: it doesn’t matter if both sites are on the same server, they are using a different set of plugins, and who know how much RAM each of them is using.

    You may want to try increasing the available memory by following the instructions at that link I gave you here above and see what happens.

    Cheers,
    Camu

    Today I upgraded memory limit and the 2.8.2 release is working good. Thank you for your support

    Plugin Author Jason Crouse

    (@coolmann)

    See? I told you ๐Ÿ™‚ Could you please change your vote from ‘it does not work’ to ‘it works’? That would be a nice way to say thank you!

    Camu

    I have changed it

    Plugin Author Jason Crouse

    (@coolmann)

    Thank you, really appreciated.

Viewing 13 replies - 1 through 13 (of 13 total)
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