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'Piwik did not answer. Please check your entered Piwik URL.' (4 posts)

  1. duncanjbrown
    Member
    Posted 2 years ago #

    Hi,

    Thanks for creating this great plugin.

    I'm having trouble getting WP-Piwik to communicate with Piwik, getting the 'Piwik did not answer. Please check your entered Piwik URL.' message.

    These are the results of the tests. I have nothing in the error log.

    *** Test 1/2: SitesManager.getSitesWithAtLeastViewAccess ***
    Call: http://mysite.com/piwik/?module=API&method=SitesManager.getSitesWithAtLeastViewAccess&format=XML&token_auth= + TOKEN
    Result:
    
    Time: 1s
    
    *** Test 2/2: SitesManager.getSitesIdFromSiteUrl ***
    Call: http://mysite.com/piwik/?module=API&method=SitesManager.getSitesIdFromSiteUrl&url=http%3A%2F%2Fwikicv.me&format=XML&token_auth= + TOKEN
    Result:
    
    Time: 1s

    I don't really know where to begin with this. Thanks very much for any help. Duncan

    http://wordpress.org/extend/plugins/wp-piwik/

  2. braekling
    Member
    Plugin Author

    Posted 2 years ago #

    Maybe your hoster (e.g. HostGator) enabled "mod_security". Try to enable "avoid mod_security" in WP-Piwik's settings. -> see http://wordpress.org/support/topic/plugin-wp-piwik-piwik-did-not-answer-help?replies=23

    Maybe you are using a blacklist tool or your .htaccess contains restrictions. -> see http://wordpress.org/support/topic/plugin-wp-piwik-not-working-with-5g-blacklist?replies=2

  3. duncanjbrown
    Member
    Posted 2 years ago #

    Hi,

    thanks very much for your help. I've tried to 'avoid mod_security' in the settings but it doesn't seem to make any difference, and the .htaccess looks ok too. I will ask my hosting company if they have any restrictions in place.

    thanks again
    d

  4. braekling
    Member
    Plugin Author

    Posted 2 years ago #

    Allright! Please tell me if you get behind this issue or if you can collect further information.

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