[resolved] An error occured: Please check URL and auth token (3 posts)

  1. O Ofutur
    Posted 4 years ago #

    WP-Piwik stopped working for me.
    I get this error message, no matter what:
    An error occured: Please check URL and auth token

    I've tried SSL and non-SSL URLs. I've checked the token. the user can login just fine using his poassword.

    There is nothing in the logs regarding any sort of errors.

    There is one thing I could think of. We're using IPv6.

  2. braekling
    Plugin Author

    Posted 4 years ago #

    1. Check the Piwik URL. Can you access Piwik by copying-&-pasting the URL to your browser?

    2. The auth token is not the user's password. You can get it on Piwik's API site ("full access token") or on Piwik's user management site (regarding to the user's settings).

    3. Try this combining the data used in 1.([YOUR PIWIK URL]) and 2. ([YOUR_AUTH_TOKEN]):

  3. O Ofutur
    Posted 4 years ago #

    Thank you very much for your help.
    It turns out it was a problem with the Piwik installation itself. The provider has fixed it (An extra BOM in one file of one plugin...).

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