Support » Plugin: WP-Members: Membership Framework » [Plugin: WP-Members] Account already exists at

  • I’m building a wordpress based private site that uses WP-Members to handle all the members. When I was previewing it to my customer and he tried to register, he got the message that an account with that username and e-mail already existed. It was the first time he even saw the site, so that seemed kind of strange.

    An e-mail confirmation was sent to him though, even though he got an error trying to register. He then created another account with another username and password, and this time it was successful.

    When I checked the back-end members area, both his accounts were there, but not activated. I have it setup so admin needs to activate so this is ok, but it seems strange that the first account that got an error when trying to register should be there pending. That first account that had username and e-mail already taken also had a picture (gravatar) and some extra info in it, even though he hadn’t added it on this site.

    This leads to my question; is a standard private installation of wordpress on private server integrated with and/or accounts, or is WP-Members integrating it in some way? And if it is, is there any way of turning this feature off? I need the members of this site to only be members on this site, since it’s a lot of private information stored that should not be integrated with anything else.

    There has to be a way I feel to be a private member on many different private wordpress WP-Members based sites, with the same username and e-mail on the different sites without them pulling information between eachother.

    Appreciate all feedback on this!

    / Petrus

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  • Plugin Author Chad Butler


    WP-Members has no integration with (nor .org for that matter). The registration process is limited to the site on which you are running the plugin.

    Since it sounds as if you were with him at the time(?), I would say we could rule out “operator error,” which is usually what registration errors turn out to be. My guess is that you have some type of plugin that might do some action then reload a page. That would cause the registration data to be posted, then posted a second time (even though the user does not see this), which would result in the duplicate user error. I have seen this type of incompatibility occur with some cacheing plugins, and also some social networking integration plugins.

    As for the gravatar – if you have WP set to show avatars and he used an email to which he has a gravatar attached, that is loaded automatically from This is a feature of WordPress, not WP-Members.

Viewing 1 replies (of 1 total)
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