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[resolved] A User is not able to login after reseting password (2 posts)

  1. Kat
    Posted 2 years ago #

    Hi there,

    I have WP- Members installed for one of my clients and a user that was trying to change her password, cannot login now. This issue is not with anyone else but her. I reset the password for her and still she cannot login. I even tried logging in on my computer, and it works just fine. Any tips on what she can try?

    So far, I asked her if she has refreshed her page. I think it might be a cache issue, but perhaps not. Has anyone else run into this issue?


  2. Chad Butler
    Plugin Author

    Posted 2 years ago #

    If you are able to login with the user's credentials and she can't, that sounds like user error.

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