I wasted several hours trying to get support and then paid for the support access. Another 2 business days passed before I heard from anyone, and in the meantime I began using another product.
They fight about refunding a service that was never used. So, if you want to waste many hours if you have a problem, go ahead. It's a shame because I can tell there is great talent behind this project. It's a shame though that the greedy money pigs are happy to take payment, but not provide service.