Support » Plugin: WP eCommerce » [Plugin: WP e-Commerce] Poor support, don't waste money on Gold Cart

  • Resolved tgrblogger


    Since purchasing this plugin a couple years ago along with a Gold Cart update, I’ve had numerous issues with getting the cart to work and display properly. Pagination issues, categories that won’t show up, broken images or links, etc, etc. The “premium” support is non responsive and in fact I’ve only been able to ask one question of them, which never got answered for over 6 months. And the answer didn’t even address the issue. Any new questions I have are directed to the community forums, which while helpful on common issues, are unable to respond to less common ones.

    The documentation in extremely sparse and much of it is outdated. Most programmers I’ve contacted either no longer want to deal with this code or will charge exorbitant prices for working with it. That’s just to get it to function properly!

    For over ten years, I’ve operated many other websites with various shopping carts that all have their minor issues, but most are well supported and usable. But I’ve finally come to the conclusion that WP e-Commerce is not a commercial grade shopping cart. Therefore I cannot in good conscience recommend this plugin for anyone serious about having a busy, fully functioning eCommerce website, at least not with the Gold Cart. In my opinion, it’s would be money wasted.

Viewing 10 replies - 16 through 25 (of 25 total)
  • Plugin Author Justin Sainton


    Hi owenworth22,

    That’s not accurate.

    It’s not my forum. I didn’t take you for granted. I didn’t send you an API key because I am not employed by Instinct, the company that sells the Gold Cart. I happen to be a lead developer for the plugin, but I’m not an employee of Instinct.

    WP e-Commerce is a community developed plugin – that’s what these forums are for. You can see on GitHub ( – there have been contributions from over 16 developers since we got on there earlier this year (and those are just contributions tallied over PRs).

    Your beef is with Instinct, not with me – and certainly (apparently) not with WPeC as the core plugin. As such – this is not the appropriate forum for these complaints. It would be akin to complaining here about the functionality of It’s simply not the place for it.

    Right place or not for the complain but my point is to let everyone knows that by using the wp-ecommerce for the most part you need the gold cart. Without the gold cart the plugin is very limited especially with payment module.

    When I say “your forum” I am referring with I know that hurts pretty bad as for the lead developer but it’s TRUE. Who will want the shopping cart that are limited in features. So if the Instinct is very inefficient it is useless to use the wp-ecommerce unless you add more payment module and other stuffs that gold cart have to the core and buried the Instinct forever.

    Plugin Author Justin Sainton


    Not trying to argue or be disagreeable. I can’t vouch for any code that isn’t mine, and Gold Cart isn’t mine – so I won’t vouch for it.

    That said – I disagree with your premise. I’ve used and contributed to WPeC since 2010 – since then, well over half of my business has been consulting and development for clients using the plugin. Maybe 5%…10% at the absolute most – of the projects I do require anything that the Gold Cart does.

    Also – I’m not hurt at all by your assessment of the forums. It doesn’t hurt at all, even as a lead developer. Community forums (which are what those are) have a level of quality that is designated by the quality of community contribution on those forums. That’s not something that Instinct can (or should) control.

    Anyway – I see from your profile that you’ve got quite the knack for complaining on forums about the plugin as opposed to offering solid, helpful feedback – so I won’t spend too much more time trying to elicit any from you – aside from the central point of everything I’ve said thus far – forums are for plugins hosted on If you have issues with Gold Cart, this is not the place.

    Justin : You can’t throw the baby out with the bath water. The free version sucked just as hard as the paid version when I tried them.

    Therefore, the comments here should stand. Had you, or your team, bothered to follow these comments and addressed the issues when they happened this thread would have worked in your favor.

    You (they) didn’t, so it doesn’t.

    IMHO, you are out of line. Trying to cover up comments that do not put the plugin you work on in a good light is dishonest.

    Should these comments be removed, I will put up a web page devoted to keeping them alive. As it is, nobody is doing much SEO to bring people to this particular page.

    My advice would be to fix the problems mentioned here and let the community judge the worthiness of the plugin based on it’s merits.

    Justin: Where would you propose we post our comments on the plugin and developers? Especially when the ‘official’ developer refused to continue investigating all the issues we found?

    Plugin Author Justin Sainton


    Hi swearingdad,

    If the comments are related to GoldCart – the best I can say is to post it to their Premium Support forums. I know the guys that work there and they work incredibly hard, they’re really great people – they’re just always at maximum capacity, so it takes some time, sometimes, to get a response. But they should eventually respond. That’s not the answer you probably want to hear, and I really do wish I could give a better one.

    If you have problems related to the actual WP e-Commerce plugin (not Gold Cart) – this is the place. If you have repeatable bugs with patches to fix the issue, our GitHub repo is a great place.

    Plugin Author Justin Sainton


    Hi jim.hubbard,

    Again, I’m not trying to hide anything – I have no horse in the race with Gold Cart. All I’m saying (and have said from the beginning, and other moderators have edited comments because of this very thing) is that this is not a forum for commercial plugins, this is a forum for WP e-Commerce.

    You say to fix the problems mentioned here, but I’ve read every comment so far – I couldn’t find one actual, repeatable bug mentioned for WP e-Commerce. Are there specific issues that you’re having with the most recent release?

    I strongly agree with you jim.hubbard.

    Justin: “that you’ve got quite the knack for complaining on forums about the plugin as opposed to offering solid, helpful feedback”.

    From the past I had a free plugin for wpec and still have premium plugins for wpec as well. You can search the archive in which I provide some insights and guidance in some wpec posts.

    But I won’t tolerate how they treat their customers. Recently my username and ip was locked and I wasn’t able to post in the community forum but premium support. I’m not going to buy a USD47 for one premium support. I don’t need one, I just need my api key.

    And if you said it’s a community plugin and as a lead developer this means that you care for the community, right? and the way the Instinct treat their customers. Have you done anything to stop it? At least you should warn the community that some plugin developer are not playing well and take an action to remove, suspend or cancel their plugins at the so the community will be well aware of it.

    Have anybody tried using this plug in?

    can I say hello zencart?

    zencart is better then wp ecommerce for wordpress, I have found you can just copy and paste download links into a browser that you do not login to but yet, you can still download the files using wp ecommerce for wordpress?

    this does not happen in zencart 5.1

Viewing 10 replies - 16 through 25 (of 25 total)
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