WP Customer Reviews
[resolved] Star Ratings not selectable (WP 3.0.5 version) (5 posts)

  1. chowell18
    Posted 5 years ago #

    I am running into problems with the star ratings on the review form. Apparently, they are not selectable and/or are not "accepting" the reviewer's choice.

    I have my reviews page setup here: http://www.jenkaufman.com/about/testimonials-client-reviews/

    All my settings are configured, etc.

    Am I missing something? Is there a conflict w/ the theme perhaps? (Mystique)


  2. bompus
    Plugin Author

    Posted 5 years ago #

    The plugin has been updated to 1.0.9 - please check if this fixes the issue. You can view a summarized list of the changes on the plugin download page.


  3. chowell18
    Posted 5 years ago #

    I downloaded the update, but it's still not working. Tested in Chrome, Firefox & IE - IE may actually provide details on what the conflict is to be honest...

    When the page loads, the following errors are showing up (after I hit the error icon in the lower left area of the browser):

    Webpage error details

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; InfoPath.2; Tablet PC 2.0; .NET4.0C; .NET4.0E)
    Timestamp: Wed, 16 Feb 2011 21:53:34 UTC

    Message: Object doesn't support this property or method
    Line: 330
    Char: 21
    Code: 0
    URI: http://www.jenkaufman.com/about/testimonials-client-reviews/

    Message: 'support.opacity' is null or not an object
    Line: 21
    Char: 19544
    Code: 0
    URI: http://www.jenkaufman.com/wp-content/themes/mystique/js/jquery.mystique.js?ver=2.4.2

    Message: Object doesn't support this property or method
    Line: 26
    Char: 2
    Code: 0
    URI: http://www.jenkaufman.com/wp-includes/js/thickbox/thickbox.js?ver=3.1-20100407

    Does this provide any valuable info? Thickbox maybe?

  4. bompus
    Plugin Author

    Posted 5 years ago #

    The issue on your page seems to be with the theme. The theme is also throwing an error in thickbox by itself. This can be verified by visiting the page with firefox (and firebug enabled). The error from thickbox is:

    jQuery(domChunk).live is not a function

    The error with WP Customer Reviews is:

    jQuery(".wpcr_rate a").live is not a function

    It appears that the theme is disabling the "live" function in jQuery. This has existing since jQuery 1.3, so I don't know what the conflict is on the page.. but it looks like thickbox may have issues with the theme as well.

    The plugin has been updated to avoid using .live() and now used .click() - version 1.1.0 should hit wordpress.org within 15 minutes. To upgrade, you may have to delete the old plugin and install it again if you do not see the prompt to upgrade. Make sure it is 1.1.0 that you are installing or else the issue will still exist.


  5. chowell18
    Posted 5 years ago #

    Perfect! Thanks a lot for taking a look at everything ~ I know it's a pain to make the plugins compatible with every theme, other plugins, etc.

    I'll put the plugin to good use once we test it & see how it works!


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