Support » Networking WordPress » Plugin works in subsite, not on main site [multisite, revolution slider]

  • Resolved ogalinski

    (@ogalinski)


    Recently I migrated an existing site to multisite. Most of it is working ok, but yesterday I needed to update a slider (Slider Revolution plugin), and noticed some parts of the UI were gone. So I proceeded to disable all plugins trying to discover which one was causing a conflict, but still didn’t work. Then I went to a subdomain, checked there and noticed that the plugin is working. So I’m left with one probable culprit, the .htaccess itself, but that was copied directly from WP’s network settings tab:

    # BEGIN WordPress
    RewriteEngine On
    RewriteBase /
    RewriteRule ^index\.php$ - [L]
    
    # add a trailing slash to /wp-admin
    RewriteRule ^wp-admin$ wp-admin/ [R=301,L]
    
    RewriteCond %{REQUEST_FILENAME} -f [OR]
    RewriteCond %{REQUEST_FILENAME} -d
    RewriteRule ^ - [L]
    RewriteRule ^(wp-(content|admin|includes).*) $1 [L]
    RewriteRule ^(.*\.php)$ $1 [L]
    RewriteRule . index.php [L]
    # END WordPress

    Which is a fairly standard multisite htaccess setup as far as I know. It’s not the theme (Kleo), as the plugin comes bundled with it.

    I’m really desperate to fix this, I honestly can’t figure out where is the issue.

    If someone can help, I’ll gladly provide any information that helps to solve this.

    P.S. I also have some weird issues with Paid Memberships Pro under multisite.

    • This topic was modified 2 months, 2 weeks ago by  ogalinski.
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  • Moderator James Huff

    (@macmanx)

    Volunteer Moderator 🚀

    Since that is a commercial plugin, we ask that you please go to their official support channel, so you can get support from the people who know it best: https://www.themepunch.com/support-center/

    Forum volunteers are also not given access to commercial products, so they would not know why it is not working properly. Other community members who may have faced your issue might be able to help you but your best bet is your product’s developer. Keep in mind we encourage you to use the official support venues, as it allows the developers to be aware of issues with their code and gives back to the community in a more robust way.

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