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[Resolved] [Plugin: WordPress-to-lead for Salesforce CRM] Duplicate register

Viewing 14 replies - 1 through 14 (of 14 total)
  • Plugin Author Nick Ciske
    Participant

    @nickciske

    Are you double clicking the submit button?

    I am experiencing the same issue, some leads get put into Salesforce more than once. I suspect the users are refreshing the page after successful registration. Is there a way to clear the form data when a successful registration occurs?

    I think I figured out why there was duplication of leads going into salesforce from my forms page.

    At first I thought it was that users were refreshing the page but on further testing, it duplicated without refreshing.

    I had two different salesforce wordpress to lead forms on that page.

    When I moved the second form to its own page, I did not experience the duplicate entries into salesforce.

    I hope this is the answer to your question too carlosdemon999

    erkkip
    Participant

    @erkkip

    I get triple leads in Salesforce. I’m sure it is not about double-clicking and I have only one form on the page. It’s pretty annoying to have to delete all the extras. Any ideas?

    relish1227
    Participant

    @relish1227

    We are also getting duplicates in Salesforce. Any fixes?

    We are getting 6 duplicates per single entry. We have 3 forms on one page.

    We have a second page that has only one form and we are getting two duplicates per entry. Any help would be greatly appreciated!

    Plugin Author Nick Ciske
    Participant

    @nickciske

    The plugin currently supports one form per page.

    billd67- Your 6 submissions are duplicate submissions from your 3 forms.

    Anyone have one form on their page and still getting duplicate entries?

    I only have one form for the web to elad and I am getting duplicates. This website was setup prior to the salesforce integration. Could something still be triggering the old form that created the lead in wordpress?

    Plugin Author Nick Ciske
    Participant

    @nickciske

    Are you using the Jetpack plugin?

    Yes. I am new to wordpress so I had to look.

    Plugin Author Nick Ciske
    Participant

    @nickciske

    If you can turn Jetpack off, that’ll resolve the issue for now (the plugins are conflicting somehow, but I won’t have a fix for awhile).

    As I said I am new to wordpress. Can you tell me what Jetpack does and if it might cause any otehr issues?

    Plugin Author Nick Ciske
    Participant

    @nickciske

    thanks

Viewing 14 replies - 1 through 14 (of 14 total)
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