Title: [Plugin: WordPress Backup to Dropbox] Backup Error
Last modified: August 20, 2016

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# [Plugin: WordPress Backup to Dropbox] Backup Error

 *  [scissorboy](https://wordpress.org/support/users/scissorboy/)
 * (@scissorboy)
 * [14 years, 10 months ago](https://wordpress.org/support/topic/plugin-wordpress-backup-to-dropbox-backup-error/)
 * Hi. I installed your plugin on about 15 of my blogs that all have the same settings
   in the backend. 4 of them are backing up beautifully to dropbox (thanks!) but
   the rest are giving me this error:
 * “Backup error on 2011-06-11 at 12:58:32: The backup process appears to have gone
   away. Resuming backup.”
 * I have given each a slightly different backup path in the “Store backup in this
   folder within Dropbox” field. I used this as the path “WordPressBackup/Toshiba”
   on one of the one’s I’m getting this error. All the other paths were similar.
 * Not sure where the problem is coming from. Any advice would be greatly appreciated.
 * [http://wordpress.org/extend/plugins/wordpress-backup-to-dropbox/](http://wordpress.org/extend/plugins/wordpress-backup-to-dropbox/)

Viewing 15 replies - 1 through 15 (of 25 total)

1 [2](https://wordpress.org/support/topic/plugin-wordpress-backup-to-dropbox-backup-error/page/2/?output_format=md)
[→](https://wordpress.org/support/topic/plugin-wordpress-backup-to-dropbox-backup-error/page/2/?output_format=md)

 *  Plugin Contributor [Michael De Wildt](https://wordpress.org/support/users/michaeldewildt/)
 * (@michaeldewildt)
 * [14 years, 10 months ago](https://wordpress.org/support/topic/plugin-wordpress-backup-to-dropbox-backup-error/#post-2126396)
 * Gday scissorboy,
 * If you get this message its most likely due to something external killing the
   backup process.
 * After this message a new backup should be scheduled and resume where it left 
   off. Is this the case?
 * Cheers,
    Mikey
 *  Thread Starter [scissorboy](https://wordpress.org/support/users/scissorboy/)
 * (@scissorboy)
 * [14 years, 10 months ago](https://wordpress.org/support/topic/plugin-wordpress-backup-to-dropbox-backup-error/#post-2126397)
 * yes, another backup starts automatically but then gives the same error. This 
   happens repeatedly. Any idea what external factor would cause it to stop externally
   so I can fix it?
 *  Plugin Contributor [Michael De Wildt](https://wordpress.org/support/users/michaeldewildt/)
 * (@michaeldewildt)
 * [14 years, 10 months ago](https://wordpress.org/support/topic/plugin-wordpress-backup-to-dropbox-backup-error/#post-2126398)
 * In that case you can treat it as more of a warning rather then an error because
   that plugin is recovering and will eventually complete the backup.
 * The external factor will probably something that your host has setup to save 
   memory. For example, my host kills any PHP script that runs for longer then around
   8 minutes. My initial backup took around 25 mins to complete so I had 3 restarts
   recorded. All my subsequent backups, due to the fact that only a few files change,
   take around 2 mins and complete in one attempt.
 * What is the difference in time between the ‘Backup Started’ message and the ‘
   Gone Away’ message?
 *  Thread Starter [scissorboy](https://wordpress.org/support/users/scissorboy/)
 * (@scissorboy)
 * [14 years, 10 months ago](https://wordpress.org/support/topic/plugin-wordpress-backup-to-dropbox-backup-error/#post-2126399)
 * Here’s the backup log for one of the sites. I have 15+ set to backup but only
   4 have actually shown up in my dropbox folder. This site didn’t actually having
   any files transferred to dropbox. I get the exact same message even on sites 
   that have backed up (although I don’t really know if they have fully backed up
   or not because I’m getting the error).
 * Backup error on 2011-06-11 at 05:06:26: The backup process appears to have gone
   away. Resuming backup.
    Backup started on 2011-06-11 at 04:46:15 Backup error
   on 2011-06-11 at 04:44:05: The backup process appears to have gone away. Resuming
   backup. Backup started on 2011-06-11 at 04:40:31 Backup error on 2011-06-11 at
   04:40:20: The backup process appears to have gone away. Resuming backup. Backup
   started on 2011-06-11 at 04:37:48 Backup error on 2011-06-11 at 04:37:33: The
   backup process appears to have gone away. Resuming backup. Backup started on 
   2011-06-11 at 04:36:03 Backup error on 2011-06-11 at 04:35:52: The backup process
   appears to have gone away. Resuming backup. Backup started on 2011-06-11 at 04:
   33:32 Backup error on 2011-06-11 at 04:32:48: The backup process appears to have
   gone away. Resuming backup. Backup started on 2011-06-11 at 04:31:09 Backup error
   on 2011-06-11 at 04:20:55: The backup process appears to have gone away. Resuming
   backup. Backup started on 2011-06-11 at 04:19:21 Backup error on 2011-06-11 at
   04:19:17: The backup process appears to have gone away. Resuming backup. Backup
   started on 2011-06-11 at 04:15:44 Backup error on 2011-06-11 at 04:15:43: The
   backup process appears to have gone away. Resuming backup. Backup started on 
   2011-06-11 at 04:14:59 Backup error on 2011-06-11 at 04:14:57: The backup process
   appears to have gone away. Resuming backup. Backup started on 2011-06-11 at 04:
   08:24 Backup error on 2011-06-11 at 04:08:08: The backup process appears to have
   gone away. Resuming backup. Backup started on 2011-06-11 at 04:05:30 Backup error
   on 2011-06-11 at 04:05:20: The backup process appears to have gone away. Resuming
   backup. Backup started on 2011-06-11 at 03:58:48 Backup error on 2011-06-11 at
   03:56:31: The backup process appears to have gone away. Resuming backup. Backup
   started on 2011-06-11 at 03:53:19 Backup error on 2011-06-11 at 03:52:06: The
   backup process appears to have gone away. Resuming backup. Backup started on 
   2011-06-11 at 03:43:08 Backup error on 2011-06-11 at 03:40:04: The backup process
   appears to have gone away. Resuming backup. Backup started on 2011-06-11 at 03:
   34:29 Backup error on 2011-06-11 at 03:33:54: The backup process appears to have
   gone away. Resuming backup. Backup started on 2011-06-11 at 03:31:59 Backup error
   on 2011-06-11 at 03:31:53: The backup process appears to have gone away. Resuming
   backup. Backup started on 2011-06-11 at 03:31:23 Backup error on 2011-06-11 at
   03:22:39: The backup process appears to have gone away. Resuming backup. Backup
   started on 2011-06-11 at 03:20:57 Backup error on 2011-06-11 at 03:20:51: The
   backup process appears to have gone away. Resuming backup. Backup started on 
   2011-06-11 at 03:19:07 Backup error on 2011-06-11 at 03:17:02: The backup process
   appears to have gone away. Resuming backup. Backup started on 2011-06-11 at 03:
   15:49 Backup error on 2011-06-11 at 03:15:38: The backup process appears to have
   gone away. Resuming backup. Backup started on 2011-06-11 at 03:06:18 Backup error
   on 2011-06-11 at 03:01:03: The backup process appears to have gone away. Resuming
   backup. Backup started on 2011-06-11 at 03:00:28 Backup error on 2011-06-11 at
   03:00:17: The backup process appears to have gone away. Resuming backup. Backup
   started on 2011-06-11 at 02:59:47 Backup error on 2011-06-11 at 02:59:37: The
   backup process appears to have gone away. Resuming backup. Backup started on 
   2011-06-11 at 02:55:17 Backup error on 2011-06-11 at 02:55:05: The backup process
   appears to have gone away. Resuming backup. Backup started on 2011-06-11 at 02:
   43:22 Backup error on 2011-06-11 at 02:31:28: The backup process appears to have
   gone away. Resuming backup. Backup started on 2011-06-11 at 02:29:52 Backup error
   on 2011-06-11 at 02:29:42: The backup process appears to have gone away. Resuming
   backup. Backup started on 2011-06-11 at 02:16:11 Backup error on 2011-06-11 at
   02:14:30: The backup process appears to have gone away. Resuming backup. Backup
   started on 2011-06-11 at 02:12:57 Backup error on 2011-06-11 at 02:12:55: The
   backup process appears to have gone away. Resuming backup. Backup started on 
   2011-06-11 at 02:00:15 Backup error on 2011-06-11 at 02:00:10: The backup process
   appears to have gone away. Resuming backup. Backup started on 2011-06-11 at 01:
   39:47 Backup error on 2011-06-11 at 01:32:33: The backup process appears to have
   gone away. Resuming backup. Backup started on 2011-06-11 at 01:31:56 Backup error
   on 2011-06-11 at 01:31:45: The backup process appears to have gone away. Resuming
   backup. Backup started on 2011-06-11 at 01:28:18 Backup error on 2011-06-11 at
   01:26:42: The backup process appears to have gone away. Resuming backup. Backup
   started on 2011-06-11 at 01:24:49 Backup error on 2011-06-11 at 01:20:55: The
   backup process appears to have gone away. Resuming backup. Backup started on 
   2011-06-11 at 01:18:50 Backup error on 2011-06-11 at 01:18:47: The backup process
   appears to have gone away. Resuming backup. Backup started on 2011-06-11 at 01:
   11:36 Backup error on 2011-06-11 at 01:09:10: The backup process appears to have
   gone away. Resuming backup. Backup started on 2011-06-11 at 01:04:50 Backup error
   on 2011-06-11 at 01:02:35: The backup process appears to have gone away. Resuming
   backup. Backup started on 2011-06-11 at 12:53:01 Backup error on 2011-06-11 at
   12:51:46: The backup process appears to have gone away. Resuming backup. Backup
   started on 2011-06-11 at 12:44:42 Backup error on 2011-06-11 at 12:43:33: The
   backup process appears to have gone away. Resuming backup. Backup started on 
   2011-06-11 at 12:42:39 Backup error on 2011-06-11 at 12:42:29: The backup process
   appears to have gone away. Resuming backup. Backup started on 2011-06-11 at 12:
   37:19 Backup error on 2011-06-11 at 12:37:16: The backup process appears to have
   gone away. Resuming backup. Backup started on 2011-06-11 at 12:29:44 Backup error
   on 2011-06-11 at 12:28:21: The backup process appears to have gone away. Resuming
   backup. Backup started on 2011-06-11 at 12:21:09 Backup error on 2011-06-11 at
   12:13:18: The backup process appears to have gone away. Resuming backup. Backup
   started on 2011-06-11 at 12:09:44 Backup error on 2011-06-11 at 12:09:10: The
   backup process appears to have gone away. Resuming backup. Backup started on 
   2011-06-11 at 12:03:30 Backup error on 2011-06-11 at 12:01:41: The backup process
   appears to have gone away. Resuming backup. Backup started on 2011-06-11 at 11:
   58:03 Backup error on 2011-06-11 at 11:56:43: The backup process appears to have
   gone away. Resuming backup. Backup started on 2011-06-11 at 11:55:52 Backup error
   on 2011-06-11 at 11:54:04: The backup process appears to have gone away. Resuming
   backup. Backup started on 2011-06-11 at 11:52:58 Backup error on 2011-06-11 at
   11:52:20: The backup process appears to have gone away. Resuming backup. Backup
   started on 2011-06-11 at 11:50:52 Backup error on 2011-06-11 at 11:50:42: The
   backup process appears to have gone away. Resuming backup. Backup started on 
   2011-06-11 at 11:50:11 Backup error on 2011-06-11 at 11:44:05: The backup process
   appears to have gone away. Resuming backup. Backup started on 2011-06-11 at 11:
   38:53
 *  Plugin Contributor [Michael De Wildt](https://wordpress.org/support/users/michaeldewildt/)
 * (@michaeldewildt)
 * [14 years, 10 months ago](https://wordpress.org/support/topic/plugin-wordpress-backup-to-dropbox-backup-error/#post-2126402)
 * Yep… Definitely something wrong there. Can you try deleting any Zip archives,
   if any, within ‘wp-content/backups’ and re installing the plugin.
 * What is the largest file within this installation?
 *  Thread Starter [scissorboy](https://wordpress.org/support/users/scissorboy/)
 * (@scissorboy)
 * [14 years, 10 months ago](https://wordpress.org/support/topic/plugin-wordpress-backup-to-dropbox-backup-error/#post-2126403)
 * There are no zip files in that folder. It has 2 files: .htaccess & tsw555_ab691-
   backup.sql
 * So far the biggest file I’ve seen is 18.6MB. I don’t think there is anything 
   crazy large and 18.6 may be the biggest file. I just downlaoded the entire site
   and the whole thing is under 64MB total.
 * Deleted the plugin and did a clean re-install and asked it to “backup now”. Nothing
   showing up in dropbox yet and got the same error showing up again:
 * Backup error on 2011-06-13 at 09:29:16: The backup process appears to have gone
   away. Resuming backup.
    Backup started on 2011-06-13 at 09:28:22
 *  Plugin Contributor [Michael De Wildt](https://wordpress.org/support/users/michaeldewildt/)
 * (@michaeldewildt)
 * [14 years, 10 months ago](https://wordpress.org/support/topic/plugin-wordpress-backup-to-dropbox-backup-error/#post-2126421)
 * Something is causing your backup to die unexpectedly.
 * Are any errors or warnings being raised in your server logs?
    What is your PHP
   memory limit setting?
 *  [Diego Velasquez](https://wordpress.org/support/users/dlego/)
 * (@dlego)
 * [14 years, 9 months ago](https://wordpress.org/support/topic/plugin-wordpress-backup-to-dropbox-backup-error/#post-2126430)
 * I’ve got the same issue as scissorboy.
 * One site, the backup works fine which is about 10mb and hosted on HostGator.
 * On my other site, which is about 70mb and hosted on GoDaddy, I keep getting the
   following error messages:
 * Backup started on 2011-06-21 at 12:16:10
    Backup error on 2011-06-21 at 12:14:
   25: The backup process appears to have gone away. Resuming backup. Backup started
   on 2011-06-21 at 12:12:58 Backup error on 2011-06-21 at 12:10:52: The backup 
   process appears to have gone away. Resuming backup. Backup started on 2011-06-
   21 at 12:09:46 Backup error on 2011-06-21 at 12:07:43: The backup process appears
   to have gone away. Resuming backup. Backup started on 2011-06-21 at 12:05:03 
   Backup error on 2011-06-21 at 12:02:40: The backup process appears to have gone
   away. Resuming backup. Backup started on 2011-06-21 at 12:01:31 Backup error 
   on 2011-06-21 at 12:00:31: The backup process appears to have gone away. Resuming
   backup. Backup started on 2011-06-21 at 11:59:13 Backup error on 2011-06-21 at
   11:56:53: The backup process appears to have gone away. Resuming backup. Backup
   started on 2011-06-21 at 11:55:39 Backup error on 2011-06-21 at 11:53:55: The
   backup process appears to have gone away. Resuming backup. Backup started on 
   2011-06-21 at 11:52:21 Backup error on 2011-06-21 at 11:49:56: The backup process
   appears to have gone away. Resuming backup. Backup started on 2011-06-21 at 11:
   48:40 Backup error on 2011-06-21 at 11:47:05: The backup process appears to have
   gone away. Resuming backup. Backup started on 2011-06-21 at 11:46:02 Backup error
   on 2011-06-21 at 11:43:35: The backup process appears to have gone away. Resuming
   backup. Backup started on 2011-06-21 at 11:42:13
 *  Plugin Contributor [Michael De Wildt](https://wordpress.org/support/users/michaeldewildt/)
 * (@michaeldewildt)
 * [14 years, 9 months ago](https://wordpress.org/support/topic/plugin-wordpress-backup-to-dropbox-backup-error/#post-2126432)
 * Gday Diego,
 * There are others with this issue too and I need more information to get to the
   bottom of it.
 * Are any errors or warnings being raised in your server logs?
    What is your PHP
   memory limit setting? Are any files being uploaded to dropbox at all?
 * Cheers,
    Mikey
 *  [etche](https://wordpress.org/support/users/etche/)
 * (@etche)
 * [14 years, 9 months ago](https://wordpress.org/support/topic/plugin-wordpress-backup-to-dropbox-backup-error/#post-2126441)
 * Hi, I’m having the same problem. I used to have a free hosting service for my
   multi-author blog and it got canceled a couple of months ago due to some “slow
   querries”. I don’t really understand what that means so I moved to a new host
   with a full backup I had. I also had a plugin that would mail me everyday a database
   backup, and today I realised that It hasn’t sent me a backup for almost 3 months(
   about the same time my blog got canceled).
 * Now I’m trying out your plugin and the same error depicted above happen to me..
   maybe this little story helps. Good luck.
 *  [badwoodB](https://wordpress.org/support/users/badwoodb/)
 * (@badwoodb)
 * [14 years, 9 months ago](https://wordpress.org/support/topic/plugin-wordpress-backup-to-dropbox-backup-error/#post-2126446)
 * Hi Michael,
 * I have your plugin installed on one subdomain on my MediaTemple dv server and
   it’s running great. I have it installed on another subdomain on the same server
   and I’m having the same problem as mentioned above by the OP. The backup will
   run for a small amount of time and then stop. It is actually copying files, but
   it has yet to fully backup the site that I’m having issues with. I don’t have
   any files that are over the maximum upload limit and it looks like all of my 
   permissions are the same between the two sites.
 * **From my php.ini file:**
 * max_execution_time = 3600 ; Maximum execution time of each script, in seconds
   
   max_input_time = 60 ; Maximum amount of time each script may spend parsing request
   data memory_limit = 256M ; Maximum amount of memory a script may consume (16MB)
 * In my error log I’m getting a lot of “File does not exist” errors as well as 
   the following:
 * [Mon Jul 04 12:43:01 2011] [warn] mod_fcgid: stderr: PHP Warning: call_user_func_array()[
   [function.call-user-func-array](https://wordpress.org/support/topic/plugin-wordpress-backup-to-dropbox-backup-error/function.call-user-func-array?output_format=md)]:
   First argument is expected to be a valid callback, ‘AWP::give_credit’ was given
   in /var/www/vhosts/badwooddigital.com/subdomains/xxxxxxx/httpdocs/wp-includes/
   plugin.php on line 395
 * This is my latest history log:
 * Backup error on 2011-07-04 at 02:52:03: The backup process appears to have gone
   away. Resuming backup.
    Backup started on 2011-07-04 at 02:46:18 Backup error
   on 2011-07-04 at 02:44:36: The backup process appears to have gone away. Resuming
   backup. Backup started on 2011-07-04 at 02:39:51 Backup error on 2011-07-04 at
   02:37:57: The backup process appears to have gone away. Resuming backup. Backup
   started on 2011-07-04 at 02:24:09 Backup error on 2011-07-04 at 02:21:14: The
   backup process appears to have gone away. Resuming backup. Backup started on 
   2011-07-04 at 02:10:54 Backup error on 2011-07-04 at 02:09:46: The backup process
   appears to have gone away. Resuming backup. Backup started on 2011-07-04 at 07:
   05:15 Backup started on 2011-07-04 at 02:04:13 Backup error on 2011-07-04 at 
   02:04:13: The backup process appears to have gone away. Resuming backup. Backup
   started on 2011-07-03 at 11:09:42
 * Hope this helps.
 * Thanks,
 * Bryan
 *  Plugin Contributor [Michael De Wildt](https://wordpress.org/support/users/michaeldewildt/)
 * (@michaeldewildt)
 * [14 years, 9 months ago](https://wordpress.org/support/topic/plugin-wordpress-backup-to-dropbox-backup-error/#post-2126447)
 * Gday Bryan,
 * Thanks for the feedback. I would like to get to the bottom of this before releasing
   0.9.
 * Can you please post one of the ‘File does not exist’ error dumps?
 * Cheers,
    Mikey
 *  [sdenisehoyle](https://wordpress.org/support/users/sdenisehoyle/)
 * (@sdenisehoyle)
 * [14 years, 9 months ago](https://wordpress.org/support/topic/plugin-wordpress-backup-to-dropbox-backup-error/#post-2126448)
 * I’m having the same problem, here is what mine says:
 * Backup error on 2011-07-01 at 11:29:22: The backup process appears to have gone
   away. Resuming backup.
    Backup started on 2011-07-01 at 11:28:18 Backup error
   on 2011-07-01 at 11:27:13: The backup process appears to have gone away. Resuming
   backup. Backup started on 2011-07-01 at 11:26:13 Backup error on 2011-07-01 at
   11:25:11: The backup process appears to have gone away. Resuming backup. Backup
   started on 2011-07-01 at 11:24:11 Backup error on 2011-07-01 at 11:23:04: The
   backup process appears to have gone away. Resuming backup. Backup started on 
   2011-07-01 at 11:22:04 Backup error on 2011-07-01 at 11:21:04: The backup process
   appears to have gone away. Resuming backup. Backup started on 2011-07-01 at 11:
   19:36 Backup started on 2011-07-01 at 11:19:36 Backup started on 2011-07-01 at
   11:19:36
 *  [badwoodB](https://wordpress.org/support/users/badwoodb/)
 * (@badwoodb)
 * [14 years, 9 months ago](https://wordpress.org/support/topic/plugin-wordpress-backup-to-dropbox-backup-error/#post-2126449)
 * Hi Michael,
 * Here is the latest set of errors from just a few minutes ago. I put the x’s in
   to replace my domain:
 * [Wed Jul 06 16:42:42 2011] [error] [client 66.249.72.179] File does not exist:/
   var/www/vhosts/xxxxxxxxx/httpdocs/robots.txt
    [Wed Jul 06 16:42:42 2011] [error][
   client 66.249.72.179] File does not exist: /var/www/vhosts/xxxxxxxxx/httpdocs/
   hilton_rec [Wed Jul 06 17:26:27 2011] [error] [client 208.115.111.66] File does
   not exist: /var/www/vhosts/xxxxxxxxx/httpdocs/robots.txt [Wed Jul 06 17:41:06
   2011] [error] [client 76.237.93.154] File does not exist: /var/www/vhosts/xxxxxxxxx/
   subdomains/xxxxxxxxx/httpdocs/favicon.ico [Wed Jul 06 17:41:06 2011] [error] [
   client 76.237.93.154] File does not exist: /var/www/vhosts/xxxxxxxxx/subdomains/
   xxxxxxxxx/httpdocs/favicon.ico [Wed Jul 06 17:46:40 2011] [error] [client 205.186.147.70]
   Premature end of script headers: wp-cron.php
 *  [goldentriangleshow](https://wordpress.org/support/users/goldentriangleshow/)
 * (@goldentriangleshow)
 * [14 years, 9 months ago](https://wordpress.org/support/topic/plugin-wordpress-backup-to-dropbox-backup-error/#post-2126451)
 * Hi
 * I am new to your backup to dropbox. Please explain how to restore one’s website
   if it crashes on the server or problems on the server. How to restore from the
   backup we did with your program.
    Thanks

Viewing 15 replies - 1 through 15 (of 25 total)

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The topic ‘[Plugin: WordPress Backup to Dropbox] Backup Error’ is closed to new 
replies.

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 * 25 replies
 * 13 participants
 * Last reply from: [Diego Velasquez](https://wordpress.org/support/users/dlego/)
 * Last activity: [14 years, 2 months ago](https://wordpress.org/support/topic/plugin-wordpress-backup-to-dropbox-backup-error/page/2/#post-2126496)
 * Status: not resolved