WordPress Advanced Ticket System, Elite Support Helpdesk
[Plugin: WordPress Advanced Ticket System] Redirect for users who aren't logged in (5 posts)

  1. provdes
    Posted 4 years ago #

    We are running WATS Premium 1.0.54 successfully but when emails are being sent out to users with a link to their ticket in them, users are clicking on the link and being taken to a page with the following message:

    "Sorry, you don't have the rights to browse this ticket"

    Most people would then log in and try the link again but a lot of users don't get it and ring us to complain.

    Can we change the above message somehow to inform users they have to log in (+ a link to the log-in page) or even better, redirect them automatically to a log-in page?


  2. firebird75
    Plugin Author

    Posted 4 years ago #

    Hi Provdes,

    The latest release includes a log in form when the user isn't logged in to offer a better experience in this situation. Please drop me a mail through http://www.ticket-system.net.



  3. provdes
    Posted 4 years ago #

    Thanks Oliver - dropped you mail through your web form a week ago but not heard anything - can you please direct me somewhere with instructions on how to updgrade to the latest release.

  4. firebird75
    Plugin Author

    Posted 4 years ago #

    Hi Sam,

    I have received your email and replied to it directly. Then I have received an error from your mailbox mentionning that your quota was exceeeded. This should be the reason why you haven't received my email.

    So I have transfered it to the generic email info@... I had found on your website asking them to transfer it to you but it looks like it hasn't. Please contact me with an alternate "working" email.

  5. provdes
    Posted 4 years ago #

    How embarrassing - sorry about that Oliver.

    My email is back up and running. I'll send you another message.

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