Support » Plugin: WordPress Advanced Ticket System, Elite Support Helpdesk » [Plugin: WordPress Advanced Ticket System] JS code issue, great assistance

  • Resolved nbaudo


    I tried many similar plugins before choosing WATS Premium, the most complete and customizable one..
    When I installed it, I had a small issue in Admin panel: the plugin was unable to register my ticket options. I asked to Olivier, the WATS lead developer, how to fix it.. and he gave me the solution in minutes (!): I removed the .htaccess in WATS directory, as he suggested, and the problem disappeared.
    After that we had many exchanges by mail, for different tweaks and tips: all customer service responses were fast and precise.
    I’m really happy with this plugin, and that I choose the premium version.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Really? I’ve emailed him numerous times about an issue I am having. Its been a month and he has still not gotten back to me with a solution. I’ve also paid for WATS premium. Crappy support imho.

    Plugin Author firebird75


    @alison Doyle : you are certainly not talking about WATS plugin and my support. I always reply to emails in a timely manner. As you can see, you have posted your message only 5 hours ago and I am replying to you now. You can check previous forum threads and see that I had also replied quickly.

    As far as I can see in my customer DB, you aren’t registered as a premium customer of WATS, or you are under another username.

    So it is quite easy to come on this forum and try to kill my credibility. Fact is that my customers are happy with the support I provide on WATS…

    If you have a problem with WATS (which can happen as it has been written by a human 🙂 ), why don’t you elaborate more on it? This would probably be the best way to get support for this issue.

    Bottom line, I have never received any email from you and you have never paid for WATS premium so your message is just noise. I can tell you that if you had emailed me or post about an issue here, you would have had an answer.

    So what is the interest of your post? Are you planning to launch your own ticketing system? There is room for everybody you know, you don’t need to post crappy messages to kill the competition, rather work on features to raise user interest, it will be much more in the spirit of WP community…

    I am certainly not the best plugin author here but nobody can tell that I have not answered his request, I always reply to emails I am getting. This is the minimum for a customer support plugin author, isn’t it?

    To conclude, if you have an issue with WATS, you are welcome to post about it here, or send me a mail through my site contact page and I will try to provide a solution to you, despite the bad game you have just played…

    Alright, I’d just like to say that since my last post, Olivier has gotten in touch with me and we’ve resolved the issue of communication. It was an error with email getting delivered, not sure on who’s end, but as I mentioned, since my last post, he has gone above and beyond to get in touch with me.

    I take back my previous comment about his support efforts. I am very pleased with my decision to purchase this plugin.

    duplicate post

    Update: A solution for my issue landed in my inbox about 14 hours ago.

    Great support.

    Is it possible to recieve screen shots of the premium version?

    Thanx in advance. 🙂

    Plugin Author firebird75


    Please see for demo and screenshots.

Viewing 7 replies - 1 through 7 (of 7 total)
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