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[resolved] [Plugin: WordPress Advanced Ticket System] Editors "Add Ticket" capability at Backend (8 posts)

  1. ran4eva
    Member
    Posted 4 years ago #

    Hi there,
    I have the Premium version, and i am haveing some problem on a specific issue:

    When i log in with my "admin" acount, i can see the "Tickets" option on the laft pane (at the WP beckend system) and i have the Add Ticket option, and ofcourse see al tickets.
    When i log in as an "editor" account, i do see "Tickets, but no "Add ticket" option, nor seeing any open tickets.

    I need this "Add ticket" optiong at the beckend, i dont with my editors to add tickets at the frontend.

    So, how can an editor user add a new ticket and see the open ones at the backend?

    10x in advance,

    http://wordpress.org/extend/plugins/wats/

  2. firebird75
    Member
    Plugin Author

    Posted 4 years ago #

    Hello,

    Can you please contact me through the premium site contact form? I'd like to troubleshoot the issue on your site if possible. It is probably not a big problem. Your editor might miss a capability.

    Thanks!

  3. ran4eva
    Member
    Posted 4 years ago #

    Just sent you. Thanks,

  4. firebird75
    Member
    Plugin Author

    Posted 4 years ago #

    Problem is fixed, issue was triggered by Role Scoper plugin.

  5. achyuth401
    Member
    Posted 3 years ago #

    Hi,

    I have the Premium version, and i am haveing some problem.
    Assume 'X' is admin/editor/author/ in my site and 'X' working on one or more his own creating tickets, now i need to share few tickets with some 'Y'/'Z'.
    my question is how to assign already 'X' workings tickets to others(Y/Z), and in this process i need to send emails for different administrator members with ticket information

    Thnaks

  6. firebird75
    Member
    Plugin Author

    Posted 3 years ago #

    Hi,

    I am not sure if I fully understand your questions. Please be kind to contact me through the official website contact form to get premium support.

    Thanks!

  7. achyuth401
    Member
    Posted 3 years ago #

    Hi firebird75,

    Few minutes back i sent WATS premium details, please provide solution for my question

    thanks

  8. firebird75
    Member
    Plugin Author

    Posted 3 years ago #

    Hi,

    Just dropped you the latest dev release.

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