Hello. I installed Wordfence about a week ago and I liked the way it scanned through everything. But, we had a hacker find a way to login (using admin and then figuring out, I guess, the password). They deleted every single folder and file except the wp-content folder. I don’t know how they did that.
So, I went in and found the culprit (someone in Iran) and blocked their IP address. I also set the security level higher.
Tonight, there were issues with our hosting company and I was locked out of c-panel as well as being able to access the website. They resolved that issue, but now, when I go to login to the website, I get the following message:
You are temporarily locked out
You have been temporarily locked out of this system. This means that you will not be able to sign-in or use several other features that may compromise security. Please try back in a short while.
Return to the site home page
Attempt to return to the admin login page (you may still be locked out)
If you are a site administrator and have been accidentally locked out, please enter your email in the box below and click “Send”. If the email address you enter belongs to a known site administrator or someone set to receive Wordfence alerts, we will send you an email to help you regain access.
I put in my email address that I use (I am an admin of the site) but I’ve yet to receive an email. How can I get this unblocked? What security setting should I set it at so that this doesn’t happen again? How can I get it to email me if it does happen again?
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