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[resolved] Star rating not functional anymore (7 posts)

  1. owcv
    Member
    Posted 2 years ago #

    Since I upgraded to the new version, the star rating in the comments form isn't working anymore. I can't even see it. I tried to deactivate an activate the feature in the woo backend, but no effect.

    How can I change that to get it back working?

    http://wordpress.org/extend/plugins/woocommerce/

  2. Mike Jolley
    Member
    Plugin Author

    Posted 2 years ago #

    Theme/JS error it sounds like.

    use your browser's inspector and view the error console.

  3. Rebtl
    Member
    Posted 2 years ago #

    Mike,

    The exact same thing is happening to my site. The stars do not display at all, though they are there in the page source.

    To make it worse: The Star Ratings of a review cannot be edited anywhere in WP / Woocommerce that I can find. So everybody who leaves a review is leaving 1 Star (the default) and destroying any ratings that are tracked this way (like Google Rich Snippets).

    What can we do to get this fixed?

  4. owcv
    Member
    Posted 2 years ago #

    This is what I find in my error console:

    TypeError: $("#comments").find("#comments-title")[0] is undefined

    var cpt = $('#comments').find('#comments-title')[0].nodeName;

    and btw. I can't find the star ratings in the output code of a single product site.

  5. charles2359
    Member
    Posted 2 years ago #

    Has anyone found a fix for this? I am having the same problem?

  6. rene66
    Member
    Posted 2 years ago #

    maybe try this:
    settings, permalink and then just hit the save button.

    I read it here, since i have the same problem.. I cnt figure out how to activate the star rating.. Maybe you can help me..;-)

    http://wordpress.org/extend/plugins/woocommerce/installation/

  7. rene66
    Member
    Posted 2 years ago #

    Already figure it out.
    It's working for me with the update.
    Just try the above solution.

    Goodluck.!

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