Support » Plugin: Akismet Anti-Spam » Plugin wont update

  • Resolved LiebeGroup

    (@liebegroup)


    Have been trying to update Akismet Anti-Spam for some time now and keep getting an error message saying – An error occurred while updating Akismet Anti-Spam: The update cannot be installed because we will be unable to copy some files. This is usually due to inconsistent file permissions. .htaccess.old

    I have spoken with our web hosting company and they advised me to change our php system from 5.5 to 5.6 which i have but nothing has changed.

    I have basic knowledge of website design (have taken over an already built website) – please help in simple terms! 🙂

Viewing 7 replies - 1 through 7 (of 7 total)
  • Hi there,

    The PHP update suggestion from your host is “interesting” as it was unlikely to help, since it sounds a permissions issue. The problem is that WordPress does not have access to write new/updated files to the plugins directory.

    There’s a long documentation page in the WordPress Codex about it, along with examples. It’s a tad dense, though: https://codex.wordpress.org/Changing_File_Permissions.

    Is the Akismet plugin the only plugin you’re getting this error message for, or is it the same with other ones, or when trying to update WordPress itself?

    Hi,

    I had 9 plugins that weren’t updating so spoke with our host and updated the php which helped 4 plugin update however i still have Akismet, Give-donation, Events made easy and admin menu editor all throwing different errors.

    I have super basic knowledge of the website and we don’t use coding to make any changes..

    Unfortunately, the error is with how the site’s files are setup, and I’m not sure what, if any, options your host allows you to remedy this. What host are you with?

    No further reply, assuming it got solved on the host end.

    Hi Stephane – I’m having the same issue. I just tried to update, but it says: “Update Failed: The update cannot be installed because we will be unable to copy some files. This is usually due to inconsistent file permissions.”

    This is the only plugin that I’m having trouble with. I host through GoDaddy, and am running the latest version of Genesis on WP. Thoughts?

    We ended up just deleting the plug in as we couldn’t get the error message to clear.

    @faithandfabric : There are two paths you can take to solve the problem.

    1. You can attempt to fix the file permissions as illustrated here: https://codex.wordpress.org/Changing_File_Permissions (or see https://www.wpbeginner.com/beginners-guide/how-to-fix-file-and-folder-permissions-error-in-wordpress/)

    2. You can delete the Akismet plugin folder, and re-install the plugin the way you would normally do.

    The 2nd way is likely the fastest/easiest. As Carolyn explained here, such permissions issues are sometimes the consequence of something having gone not quite right during one of WordPress’ update processes.

    Hope this helps. Feel free to reach out to us via https://akismet.com/contact/ if you are still having problems after trying the above.

    Stephane – Akismet Developer

Viewing 7 replies - 1 through 7 (of 7 total)
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