Title: Plugin will not initialize
Last modified: January 28, 2026

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# Plugin will not initialize

 *  Resolved [Ulfsby Webdesign](https://wordpress.org/support/users/sulfsby/)
 * (@sulfsby)
 * [2 months ago](https://wordpress.org/support/topic/plugin-will-not-initialize/)
 * I installed the plugin in a sandbox site and it worked fine. Then I installed
   it on a brand new site on the same webserver, but there it will not initialize.
   It hangs when I try to start the setup wizzard. The dashboard is empty. I deactivated
   all other plugins without effect.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fplugin-will-not-initialize%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Support [Amrit Kumar Shrestha](https://wordpress.org/support/users/shresthauzwal/)
 * (@shresthauzwal)
 * [2 months ago](https://wordpress.org/support/topic/plugin-will-not-initialize/#post-18802600)
 * Hello [@sulfsby](https://wordpress.org/support/users/sulfsby/),
 * Thank you for the details. Since Masteriyo works on your sandbox site but not
   on the new site, this usually means a **server or cache issue**, not the plugin
   itself.
 * Please also make sure your server meets Masteriyo system requirements:
    - WordPress 6.5+ and PHP 7.4+ (PHP 8.0 recommended)
    - REST API, cURL, JSON, and GD/Imagick enabled
    - Memory limit at least 256MB
    - Avoid aggressive server caching (especially shared or LiteSpeed caching)
 * 👉 One clear solution to try:
   Please exclude Masteriyo pages (Learn, Account,
   Checkout) from server and plugin cache, then go to **Settings → Permalinks → 
   Save Changes**, clear cache, and try the setup wizard again.
 * If it still does not work, your hosting provider can confirm whether REST API
   or security rules are blocking Masteriyo requests.
 * Best Regards!
 *  Thread Starter [Ulfsby Webdesign](https://wordpress.org/support/users/sulfsby/)
 * (@sulfsby)
 * [2 months ago](https://wordpress.org/support/topic/plugin-will-not-initialize/#post-18803264)
 * I have WordPress 6.9 and PHP 8.3 on both sites. They are both in the same cpanel
   webhotell and share the same PHP configuration and other system configurations.
 * Cashing was not on. I saved changes in permalinks and cleared cash, but it had
   no effect.
 * I deletet the new site and reinstalled everything, but the problem persists.
 * Since the two installations run on the same configurations, it is strange one
   work and the other not.
 * Is there anything else I should look for?
 *  Plugin Support [Amrit Kumar Shrestha](https://wordpress.org/support/users/shresthauzwal/)
 * (@shresthauzwal)
 * [2 months ago](https://wordpress.org/support/topic/plugin-will-not-initialize/#post-18806214)
 * Hi [@sulfsby](https://wordpress.org/support/users/sulfsby/),
 * Thank you for writing back,
    1. Log in to your **WordPress Admin Dashboard**
    2. Go to **Tools → Site Health**
    3. Open the **Info** tab
    4. Expand the following sections:
    5.  - **Server**
        - **WordPress Constants**
        - **PHP**
 * From there, please copy and share the following details with us:
    - PHP memory limit
    - Max execution time
    - Upload max filesize
    - Post max size
 * In addition, please follow this guide to enable logging in Masteriyo:
   [https://docs.masteriyo.com/faqs/how-to-enable-logging-in-masteriyo](https://docs.masteriyo.com/faqs/how-to-enable-logging-in-masteriyo)
 * After that, try to open the demo site again and let us know if you see any error
   message. Please share the error details with us if available.
 * Once we receive this information, we will review it carefully and get back to
   you as soon as possible.
 * Best Regards!
 *  Thread Starter [Ulfsby Webdesign](https://wordpress.org/support/users/sulfsby/)
 * (@sulfsby)
 * [1 month, 4 weeks ago](https://wordpress.org/support/topic/plugin-will-not-initialize/#post-18809847)
 * There was a resource limit at the server causing the problem. It seems to work
   now.

Viewing 4 replies - 1 through 4 (of 4 total)

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 * 4 replies
 * 2 participants
 * Last reply from: [Ulfsby Webdesign](https://wordpress.org/support/users/sulfsby/)
 * Last activity: [1 month, 4 weeks ago](https://wordpress.org/support/topic/plugin-will-not-initialize/#post-18809847)
 * Status: resolved