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[Resolved] [Plugin: White Label CMS] Show/hide appearance menu options broken

Viewing 9 replies - 1 through 9 (of 9 total)
  • Christine Rondeau

    @crondeau

    Volunteer Forum Moderator

    Sorry, but Elegant themes are a commercial theme and we don’t have access to these. You’ll have to go to their support forum directly – https://www.elegantthemes.com/members-area/

    So the issue is on the end of the theme not the plugin?

    Christine Rondeau

    @crondeau

    Volunteer Forum Moderator

    I’m not sure, but I have no way to test it. At least the folks at Elegant themes have the ability to test the plugin with their themes, so they might be able to help.

    But you’re right, it could be the plugin and hopefully the plugin developer will make a note of this and look into it.

    OK thanks.
    For the information of the plugin developer – hopefully you look at this – we have not updated/changed most of the themes but have updated to the latest version of White Label CMS.
    Since updating the plugin, this issue has appeared.
    We will post this issue in the Elegant Themes forum too.

    Plugin Author Video User Manuals

    @videousermanuals

    I assure you it is not broken, it must a conflict with the theme.

    Ok thanks, I am waiting to hear back from elegant themes re. this issue.

    Elegant Themes say:

    We can’t be familiar with all the 3rd party plugins, our themes are fully compatible with the latest wp versions and we don’t use any custom functions or things that may prevent 3rd party plugins, you can send the developer a test account to check the theme.

    VideoUserManuals is there anything we can do to allow you to investigate this problem with white label cms and elegant themes?

    The difficult thing is that you are both pointing to each other to supply support.

    Plugin Author Video User Manuals

    @videousermanuals

    If you go through our support desk, and supply us with a temporary login we can take a look at it.

    [Issue resolved privately]
    Support for this plugin is excellent.
    Thank you for your help VideoUserManuals.

Viewing 9 replies - 1 through 9 (of 9 total)
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