Support » Plugins » [Plugin: W3 Total Cache] Site Down & Locked Out

  • I have the W3 Total Cache plugin installed in my WordPress self-hosted blog. The other day, seemingly out of the blue, I started getting alerts from my and accounts that my site was down. When I went to the page, it seemed to be up and running. I contacted my hosting service and they could see no problem with my page, either. I ended up checking my error messages in cPanel and found a list of errors relating to W3 Total Cache starting at the time I started getting alerts from and I decided to go into my WordPress dashboard and deactivate the W3 Total Cache plugin and then recheck my site through and Unfortnately, as soon as I clicked on “Deactivate” the screen went white and only displayed an error message. I could no longer access my site, my WordPress dashboard, or cPanel. I was basically locked out of any avenue to try to correct anything. I contacted my hosting service and they were able to find some script in my .htaccess file that seemed to be generated by the W3 Total Cache plugin. Once they removed it, my site was back up and running and I got messages from and that everything was up and running on their end, too.

    I really want to use W3 Total Cache, but now I’m afraid to reactivate it. I’ve thought about uninstalling it and reinstalling it. Can you tell me why this might have happened and whether it is safe to use this plugin on my site? Here are the other plugins I am using, in case that might be helpful:

    Akismet (Bible Reference Shortener)
    Broken Link Checker
    Drop Cap Shortcode
    Google Analytics for WordPress
    Google XML Sitemaps
    Jetpack by
    Manual Control for Jetpack
    No Right Click Images Plugin
    Official StatCounter Plugin
    Sucuri Security – SiteCheck Malware Scanner
    Theme Authenticity Checker (TAC)
    WebsiteDefender WordPress Security
    Wordfence Security
    WordPress Importer
    WordPress SEO

    The only thing I can think of that I changed prior to this episode was that the day before I activated Sucuri’s Restrick wp-contact Access option. This is the message that is shown once you activate it:

    This option blocks direct PHP access to any file inside wp-content.

    WARN: Do not enable this option if your site uses TimThumb or similar scripts. If you enable and you need to disable, please remove the .htaccess from wp-content.

    WP-content directory properly hardened.

    So, is there any way you can advise me on how to proceed. I want to have a caching plugin and I prefer W3 Total Cache, but I don’t want to risk having my site go down and being totally locked out of it. Thanks in advance.


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