Title: Plugin view details are blank
Last modified: August 24, 2016

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# Plugin view details are blank

 *  Resolved [jshare](https://wordpress.org/support/users/jshare/)
 * (@jshare)
 * [11 years ago](https://wordpress.org/support/topic/plugin-view-details-are-blank/)
 * I’ve been having this problem since before WordPress 4.0 but I’ve only now decided
   to try solving it. I’m on Multisite.
 * Problem:
 * On my mysite.com/wp-admin/plugins.php, if I click ‘View details’ for any plugin
   listed, the details popup appears blank, with the spinner loading icon in the
   middle, turning forever.
 * If I copy the url that ‘View details’ links to, for example with the Force Generate
   Thumbnails plugin, I get:
 * mysite.com/wp-admin/network/plugin-install.php?tab=plugin-information&plugin=
   force-regenerate-thumbnails&TB_iframe=true&width=772&height=884
 * But if I paste this url in its own browser tab/window, it works, I can see the
   expected plugin information.
 * So why does it work when I copy and paste the link, but not when I click ‘View
   details’ directly in the admin?
 * I’ve tried deactivating all my plugins, including the Multisite/network-enabled
   ones, no difference.
 * I’ve tried changing themes, that didn’t help either.
 * Any ideas?
 * thanks
 * Jacob

Viewing 1 replies (of 1 total)

 *  Thread Starter [jshare](https://wordpress.org/support/users/jshare/)
 * (@jshare)
 * [11 years ago](https://wordpress.org/support/topic/plugin-view-details-are-blank/#post-6108026)
 * The great tech support people at MyThemeShop found the problem in my case:
 * > “It looks like the webserver is adding a “X-Frame-Options” option preventing
   > the upload frame to be loaded. Kindly get in touch with your hosting provider
   > to disable it or at least disable it on paths beginning /wp-admin.
   > refused to display ‘/wp-admin/media-upload.php?type=image&post_id=0&’ in a 
   > frame because it set ‘X-Frame-Options’ to ‘SAMEORIGIN, DENY’.”
 * From the relevant nginx conf file, I had to remove the following line and then
   reload the server configuration:
 * `add_header X-Frame-Options "DENY";`

Viewing 1 replies (of 1 total)

The topic ‘Plugin view details are blank’ is closed to new replies.

## Tags

 * [admin](https://wordpress.org/support/topic-tag/admin/)
 * [Blank](https://wordpress.org/support/topic-tag/blank/)
 * [details](https://wordpress.org/support/topic-tag/details/)

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 1 reply
 * 1 participant
 * Last reply from: [jshare](https://wordpress.org/support/users/jshare/)
 * Last activity: [11 years ago](https://wordpress.org/support/topic/plugin-view-details-are-blank/#post-6108026)
 * Status: resolved

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