Support » Plugin: Simple Download Monitor » Plugin v3.8.9 Not Working Properly in WordPress 5.6

  • Resolved lapsustraxx

    (@lapsustraxx)


    Dear Support Team,
    I discovered a major issue with the latest version of your plugin in my website. Actually the title and the text description is not visible when using Shortcodes. Only the download button or the number of downloads is displayed depending on the shortcode used.

    In order to verify that the problem is a general one I did the following steps:
    – I downloaded a brand new version of WordPress 5.6
    – I installed your plugin v3.8.9 in it
    – I created a new download entry and I get the very same result by adding the shortcode in a post.

    Server is running PHP 7.3

    Thank you for in advance for your support.

    Kind regards,
    R.

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Contributor mbrsolution

    (@mbrsolution)

    Hi, I just ran a test using the following shortcode and it works for me.

    
    [sdm_download id="74" fancy="1"]

    I am also running WordPress 5.6 in my site.

    So I can confirm the plugin is working with WordPress 5.6. You might have a conflict with another plugin.

    Kind regards

    Thread Starter lapsustraxx

    (@lapsustraxx)

    Good morning,
    thanks for your reply. I just tried again by downloading a fresh installer of WordPress from https://wordpress.org/download/

    The only active plugin in this new website is “Simple Download Monitor” and the issue is still there. I tried both in localhost and on my online server as well.

    Can you please try the same procedure I did? Install a brand new WordPress site, activate your plugin and check?

    Thank you.

    Regards,
    R.

    Plugin Contributor mbrsolution

    (@mbrsolution)

    Hi, can you share the shortcode you are using?

    Thank you

    Thread Starter lapsustraxx

    (@lapsustraxx)

    The outcome of two shortcodes can be seen here:

    https://ginkotours.com/en/test/

    For [sdm_download id=”7080″ fancy=”0″] I see only the download button; for the second one only the number of downloads: [sdm_download_counter id=”7080″]

    I tried with different browsers as well.

    Thank you,
    R.

    Plugin Contributor mbrsolution

    (@mbrsolution)

    Can you try the following shortcode?

    [sdm_download id="7080" fancy="1"]

    Let me know how you go.

    Thank you

    Thread Starter lapsustraxx

    (@lapsustraxx)

    With the shortcode you provided it doesn’t recognize the ID
    “Error! Please enter an ID value with this shortcode.”

    I added it at the bottom of the url I mentioned in my previous comment.

    Thread Starter lapsustraxx

    (@lapsustraxx)

    Sorry, it works by adding it without using the visual editor!

    Plugin Contributor mbrsolution

    (@mbrsolution)

    Yes that is very important to not use the Visual editor when adding shortcodes.

    If your issue is resolved, can you mark this support thread as resolved.

    Thank you

    Thread Starter lapsustraxx

    (@lapsustraxx)

    Thank you very much for your support. I confirm that the issue was caused by a strange behaviour in WordPress by adding the short code in visual editor.

    Now everything works fine.

    I wish you a nice day,
    R.

Viewing 9 replies - 1 through 9 (of 9 total)
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