Title: Plugin Upload Issues Last modified: March 25, 2017 --- # Plugin Upload Issues * Resolved [dlannetts](https://wordpress.org/support/users/dlannetts/) * (@dlannetts) * [9 years, 1 month ago](https://wordpress.org/support/topic/plugin-upload-issues/) * _[ Moderator note: [moved to Fixing WordPress](https://wordpress.org/support/topic/before-posting-in-everything-wordpress/?view=all).]_ * Over the last three days I have been attempting to install a new plugin. I have been having issues with the wordpress page freezing and the upload stopping, or if it does get to 100%, which is rare I get an error, are you sure you want to do this. I have attempting many things to ix this, my internet connection isn’t very fast, but I doubt this could be an issue as it never has been before. I have disabled all my plugins, and my theme and activated the wordpress 2017 one, and this didn’t help the issue, I can still upload media without any issues. I have tried uploading various plugins with the same issue, however if I install a free plugin through wordpress, it works fine, I am thinking an upload issue. I have uploaded my plugin using ftp, in a zip file and extracted using cPanel file manager, however when in wordpress the plugin won’t display under the plugins area to activate it. I have searched for everything on google that may help and still have had little success with this problem. Can anyone please help, it would be greatly appreciated, * Thanks, David… Viewing 10 replies - 1 through 10 (of 10 total) * Thread Starter [dlannetts](https://wordpress.org/support/users/dlannetts/) * (@dlannetts) * [9 years, 1 month ago](https://wordpress.org/support/topic/plugin-upload-issues/#post-8954765) * For more information, I have checked my host has available storage space left. I have administrative rolls, I haven’t altered any other backend files as I don’t believe anything should have been altered since I last uploaded a plugin. * [mdshak](https://wordpress.org/support/users/mdshak/) * (@mdshak) * [9 years, 1 month ago](https://wordpress.org/support/topic/plugin-upload-issues/#post-8954966) * Hi, Follow given below of steps. * 1- Please check the error log detail of server. * 2- Please upload all wordpress files again through FTP software. * Thanks Mohammad * Thread Starter [dlannetts](https://wordpress.org/support/users/dlannetts/) * (@dlannetts) * [9 years, 1 month ago](https://wordpress.org/support/topic/plugin-upload-issues/#post-8955312) * Where can I find this error log? * Do you mean download them, delete them on the server and upload again? * Thanks for your answer… * [mdshak](https://wordpress.org/support/users/mdshak/) * (@mdshak) * [9 years, 1 month ago](https://wordpress.org/support/topic/plugin-upload-issues/#post-8955361) * Hi, 1- Your hosting provider can give you error log detail easily. You need to share this error log detail with me. * 2- I was requested to upload the latest version WordPress again at your site. * Thanks Mohammad * Thread Starter [dlannetts](https://wordpress.org/support/users/dlannetts/) * (@dlannetts) * [9 years, 1 month ago](https://wordpress.org/support/topic/plugin-upload-issues/#post-8955557) * I have emailed my hosting provider for the error log. I have tried re-installing the newest version of WordPress on itself, this didn’t fix the issue, I will send you an error report once my hosting provider gets back to me. * [mdshak](https://wordpress.org/support/users/mdshak/) * (@mdshak) * [9 years, 1 month ago](https://wordpress.org/support/topic/plugin-upload-issues/#post-8955588) * Hi, I will wait for ERROR LOG. Thanks Mohammad * Thread Starter [dlannetts](https://wordpress.org/support/users/dlannetts/) * (@dlannetts) * [9 years, 1 month ago](https://wordpress.org/support/topic/plugin-upload-issues/#post-8956955) * Hello, My hosting provider has gotten back to me asked me to check cPanel/errors, which displays no errors and public_html/error_log, which is a file that I don’t have and can’t find. Is this a file I should definitely have? Anywhere else I can look for error logs? * [mdshak](https://wordpress.org/support/users/mdshak/) * (@mdshak) * [9 years, 1 month ago](https://wordpress.org/support/topic/plugin-upload-issues/#post-8959355) * Hi, 1. Open the File Manager in your web host’s management panel /CPANEL. * 2. Go to the document directory of your website installation. * 3. Make a backup of wp-config.php. * 4. Open wp-config.php and insert or edit lines that control logging. * The following constant definitions need to be either added or edited in your wp-config.php file: * define(‘WP_DEBUG’, true); define(‘WP_DEBUG_LOG’, true); * Most WordPress installations already have an entry for WP_DEBUG set to false so you’ll need to change this value to true. It’s not that common to have WP_DEBUG_LOG already set in the wp-config so most likely you’ll have to add that line. * After you’re done editing ensure that WP_DEBUG and WP_DEBUG_LOG are set to true and that each constant is only defined once in wp-config.php * Thanks Mohammad * Thread Starter [dlannetts](https://wordpress.org/support/users/dlannetts/) * (@dlannetts) * [9 years, 1 month ago](https://wordpress.org/support/topic/plugin-upload-issues/#post-8964313) * That might have gotten it working! thanks very much Mohammad!! * [mdshak](https://wordpress.org/support/users/mdshak/) * (@mdshak) * [9 years, 1 month ago](https://wordpress.org/support/topic/plugin-upload-issues/#post-8964367) * Hi, Most welcome and glad 🙂 to help you. Thanks Mohammad Viewing 10 replies - 1 through 10 (of 10 total) The topic ‘Plugin Upload Issues’ is closed to new replies. * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) * 10 replies * 2 participants * Last reply from: [mdshak](https://wordpress.org/support/users/mdshak/) * Last activity: [9 years, 1 month ago](https://wordpress.org/support/topic/plugin-upload-issues/#post-8964367) * Status: resolved ## Topics ### Topics with no replies ### Non-support topics ### Resolved topics ### Unresolved topics ### All topics