Title: Plugin updates not working on Pro -version in multisites Last modified: November 6, 2025 --- # Plugin updates not working on Pro -version in multisites * Resolved [roosapp](https://wordpress.org/support/users/roosapp/) * (@roosapp) * [5 months, 2 weeks ago](https://wordpress.org/support/topic/plugin-updates-not-working-on-pro-version-in-multisites/) * Plugin updates for Pro -version are not working on multisites. In our single sites, the Koko Analytics Pro finds the plugin update from 2.0.8 to 2.0.9, but on multisites it does not find the 2.0.9 update. This same happens in all of our multisites, not only on the linked site. * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fplugin-updates-not-working-on-pro-version-in-multisites%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 5 replies - 1 through 5 (of 5 total) * Plugin Author [Danny van Kooten](https://wordpress.org/support/users/dvankooten/) * (@dvankooten) * [5 months, 2 weeks ago](https://wordpress.org/support/topic/plugin-updates-not-working-on-pro-version-in-multisites/#post-18709096) * Thank you for bringing this to my attention [@roosapp](https://wordpress.org/support/users/roosapp/). I’ll take a look right away to see if I can replicate – and then fix – the issue. I’ll keep you posted! * Plugin Author [Danny van Kooten](https://wordpress.org/support/users/dvankooten/) * (@dvankooten) * [5 months, 2 weeks ago](https://wordpress.org/support/topic/plugin-updates-not-working-on-pro-version-in-multisites/#post-18709128) * Hi [@roosapp](https://wordpress.org/support/users/roosapp/), * Unfortunately I was not able to replicate the issue. Plugin updates on WordPress Multi-Site are working just fine for me. That likely means that something else on your sites is causing the issue for you. I’d love to help you find out what it is. - Do you see the plugin update but are you unable to install it or are you simply not seeing any update, despite being on any version <= 2.0.8? - Does the issue persist if you try with all other plugins except Koko Analytics and Koko Analytics Pro deactivated? This will rule out any issues with plugins incorrectly filtering on the **pre_set_site_transient_update_plugins** filter hook. * Thank you. * Danny * Thread Starter [roosapp](https://wordpress.org/support/users/roosapp/) * (@roosapp) * [5 months, 2 weeks ago](https://wordpress.org/support/topic/plugin-updates-not-working-on-pro-version-in-multisites/#post-18710349) * Hi and thanks response! On the problem sites, the plugin does not show that there is available updates and disabling other plugins did not affect this. * Currently it seems that the multisites where the plugin is active on main site are finding updates, but not the sites where the plugin is only active on one of the other sites in the network. For example in the site that is linked to this topic, the plugin is only active on one subsite that is under a subdomain of the main site’s domain. The license for the plugin is linked to this subdomain and not the main site’s domain. * Plugin Author [Danny van Kooten](https://wordpress.org/support/users/dvankooten/) * (@dvankooten) * [5 months, 2 weeks ago](https://wordpress.org/support/topic/plugin-updates-not-working-on-pro-version-in-multisites/#post-18710459) * Hi [@roosapp](https://wordpress.org/support/users/roosapp/), * That’s really strange – I just tested this exact same scenario: - Main site with 2 subsites. - Koko Analytics Pro **not** network activated but only activated on one of the two sub-sites. - The main site was able to detect the available update without any issues. * The activation status of your Koko Analytics Pro account is not used for the update checks, but only for installing available updates. So even if you went through the license activation step from one of the sub-sites, this should not affect whether you are seeing any available updates. * That leaves me without any ideas as to why this is not working for you though. Maybe you can try installing a plugin like [Query Monitor](https://wordpress.org/plugins/query-monitor/) to check the HTTP requests which are going out when checking for new updates? * There should be a request in the “HTTP API” section to our servers: [https://annotely.com/preview/acmhopdflg000003jiegzug6b6](https://annotely.com/preview/acmhopdflg000003jiegzug6b6) * Best, Danny * Thread Starter [roosapp](https://wordpress.org/support/users/roosapp/) * (@roosapp) * [5 months, 1 week ago](https://wordpress.org/support/topic/plugin-updates-not-working-on-pro-version-in-multisites/#post-18716104) * Hi! Sorry for the delay in getting back to you, and thanks for testing the scenario. After my last reply, we found another plugin that has the same issue with updates on the website in question. It seems the problem was actually within our environment, not with the Koko Analytics plugin. Viewing 5 replies - 1 through 5 (of 5 total) You must be [logged in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fplugin-updates-not-working-on-pro-version-in-multisites%2F%3Foutput_format%3Dmd&locale=en_US) to reply to this topic. * ![](https://ps.w.org/koko-analytics/assets/icon.svg?rev=2980600) * [Koko Analytics - Privacy Friendly Statistics for WordPress](https://wordpress.org/plugins/koko-analytics/) * [Frequently Asked Questions](https://wordpress.org/plugins/koko-analytics/#faq) * [Support Threads](https://wordpress.org/support/plugin/koko-analytics/) * [Active Topics](https://wordpress.org/support/plugin/koko-analytics/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/koko-analytics/unresolved/) * [Reviews](https://wordpress.org/support/plugin/koko-analytics/reviews/) ## Tags * [Updates](https://wordpress.org/support/topic-tag/updates/) * 5 replies * 2 participants * Last reply from: [roosapp](https://wordpress.org/support/users/roosapp/) * Last activity: [5 months, 1 week ago](https://wordpress.org/support/topic/plugin-updates-not-working-on-pro-version-in-multisites/#post-18716104) * Status: resolved