Title: Plugin update has crashed my website Last modified: January 5, 2024 --- # Plugin update has crashed my website * Resolved [danielbbamber](https://wordpress.org/support/users/danielbbamber/) * (@danielbbamber) * [2 years, 4 months ago](https://wordpress.org/support/topic/plugin-update-has-crashed-my-website/) * Earlier today, I updated the plugin and it caused a critical error to occur on my website. Now I cannot access my website nor WordPress for it. * Here is the debug log code: * [05-Jan-2024 02:44:06 UTC] PHP Warning: require_once(/home2/hocakvmy/public_html/ wp-content/plugins/bdthemes-element-pack/includes/reviews-collector/start.php): Failed to open stream: No such file or directory in /home2/hocakvmy/public_html/ wp-content/plugins/bdthemes-element-pack-lite/bdthemes-element-pack-lite.php on line 239 [05-Jan-2024 02:44:06 UTC] PHP Fatal error: Uncaught Error: Failed opening required ‘/home2/hocakvmy/public_html/wp-content/plugins/bdthemes-element- pack/includes/reviews-collector/start.php’ (include_path=’.:/opt/cpanel/ea-php80/ root/usr/share/pear’) in /home2/hocakvmy/public_html/wp-content/plugins/bdthemes- element-pack-lite/bdthemes-element-pack-lite.php:239Stack trace: 0 /home2/hocakvmy/ public_html/wp-includes/class-wp-hook.php(324): rc_ep_pro_plugin(”) 1 /home2/ hocakvmy/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters( NULL, Array) 2 /home2/hocakvmy/public_html/wp-includes/plugin.php(517): WP_Hook- >do_action(Array) 3 /home2/hocakvmy/public_html/wp-settings.php(506): do_action(‘ plugins_loaded’) 4 /home2/hocakvmy/public_html/wp-config.php(115): require_once(‘/ home2/hocakvmy…’) 5 /home2/hocakvmy/public_html/wp-load.php(50): require_once(‘/ home2/hocakvmy…’) 6 /home2/hocakvmy/public_html/wp-blog-header.php(13): require_once(‘/ home2/hocakvmy…’) 7 /home2/hocakvmy/public_html/index.php(17): require(‘/home2/ hocakvmy…’) 8 {main} * thrown in /home2/hocakvmy/public_html/wp-content/plugins/bdthemes-element-pack- lite/bdthemes-element-pack-lite.php on line 239 [05-Jan-2024 02:44:06 UTC] PHP Notice: Function is_embed was called incorrectly. Conditional query tags do not work before the query is run. Before then, they always return false. Please see Debugging in WordPress for more information. (This message was added in version 3.1.0.) in /home2/hocakvmy/public_html/wp-includes/functions.php on line 6031 [ 05-Jan-2024 02:44:06 UTC] PHP Notice: Function is_search was called incorrectly. Conditional query tags do not work before the query is run. Before then, they always return false. Please see Debugging in WordPress for more information.( This message was added in version 3.1.0.) in /home2/hocakvmy/public_html/wp-includes/ functions.php on line 6031 [05-Jan-2024 02:44:06 UTC] PHP Warning: require_once(/ home2/hocakvmy/public_html/wp-content/plugins/bdthemes-element-pack/includes/ reviews-collector/start.php): Failed to open stream: No such file or directory in /home2/hocakvmy/public_html/wp-content/plugins/bdthemes-element-pack-lite/ bdthemes-element-pack-lite.php on line 239[05-Jan-2024 02:44:06 UTC] PHP Fatal error: Uncaught Error: Failed opening required ‘/home2/hocakvmy/public_html/wp- content/plugins/bdthemes-element-pack/includes/reviews-collector/start.php’ ( include_path=’.:/opt/cpanel/ea-php80/root/usr/share/pear’) in /home2/hocakvmy/ public_html/wp-content/plugins/bdthemes-element-pack-lite/bdthemes-element-pack- lite.php:239Stack trace: 0 /home2/hocakvmy/public_html/wp-includes/class-wp-hook. php(324): rc_ep_pro_plugin(”) 1 /home2/hocakvmy/public_html/wp-includes/class- wp-hook.php(348): WP_Hook->apply_filters(NULL, Array) 2 /home2/hocakvmy/public_html/ wp-includes/plugin.php(517): WP_Hook->do_action(Array) 3 /home2/hocakvmy/public_html/ wp-settings.php(506): do_action(‘plugins_loaded’) 4 /home2/hocakvmy/public_html/ wp-config.php(115): require_once(‘/home2/hocakvmy…’) 5 /home2/hocakvmy/public_html/ wp-load.php(50): require_once(‘/home2/hocakvmy…’) 6 /home2/hocakvmy/public_html/ wp-blog-header.php(13): require_once(‘/home2/hocakvmy…’) 7 /home2/hocakvmy/public_html/ index.php(17): require(‘/home2/hocakvmy…’) 8 {main} * thrown in /home2/hocakvmy/public_html/wp-content/plugins/bdthemes-element-pack- lite/bdthemes-element-pack-lite.php on line 239 [05-Jan-2024 02:44:06 UTC] PHP Notice: Function is_embed was called incorrectly. Conditional query tags do not work before the query is run. Before then, they always return false. Please see Debugging in WordPress for more information. (This message was added in version 3.1.0.) in /home2/hocakvmy/public_html/wp-includes/functions.php on line 6031 [ 05-Jan-2024 02:44:06 UTC] PHP Notice: Function is_search was called incorrectly. Conditional query tags do not work before the query is run. Before then, they always return false. Please see Debugging in WordPress for more information.( This message was added in version 3.1.0.) in /home2/hocakvmy/public_html/wp-includes/ functions.php on line 6031 [05-Jan-2024 02:44:07 UTC] PHP Warning: require_once(/ home2/hocakvmy/public_html/wp-content/plugins/bdthemes-element-pack/includes/ reviews-collector/start.php): Failed to open stream: No such file or directory in /home2/hocakvmy/public_html/wp-content/plugins/bdthemes-element-pack-lite/ bdthemes-element-pack-lite.php on line 239[05-Jan-2024 02:44:07 UTC] PHP Fatal error: Uncaught Error: Failed opening required ‘/home2/hocakvmy/public_html/wp- content/plugins/bdthemes-element-pack/includes/reviews-collector/start.php’ ( include_path=’.:/opt/cpanel/ea-php80/root/usr/share/pear’) in /home2/hocakvmy/ public_html/wp-content/plugins/bdthemes-element-pack-lite/bdthemes-element-pack- lite.php:239Stack trace: 0 /home2/hocakvmy/public_html/wp-includes/class-wp-hook. php(324): rc_ep_pro_plugin(”) 1 /home2/hocakvmy/public_html/wp-includes/class- wp-hook.php(348): WP_Hook->apply_filters(NULL, Array) 2 /home2/hocakvmy/public_html/ wp-includes/plugin.php(517): WP_Hook->do_action(Array) 3 /home2/hocakvmy/public_html/ wp-settings.php(506): do_action(‘plugins_loaded’) 4 /home2/hocakvmy/public_html/ wp-config.php(115): require_once(‘/home2/hocakvmy…’) 5 /home2/hocakvmy/public_html/ wp-load.php(50): require_once(‘/home2/hocakvmy…’) 6 /home2/hocakvmy/public_html/ wp-blog-header.php(13): require_once(‘/home2/hocakvmy…’) 7 /home2/hocakvmy/public_html/ index.php(17): require(‘/home2/hocakvmy…’) 8 {main} * thrown in /home2/hocakvmy/public_html/wp-content/plugins/bdthemes-element-pack- lite/bdthemes-element-pack-lite.php on line 239 [05-Jan-2024 02:44:07 UTC] PHP Notice: Function is_embed was called incorrectly. Conditional query tags do not work before the query is run. Before then, they always return false. Please see Debugging in WordPress for more information. (This message was added in version 3.1.0.) in /home2/hocakvmy/public_html/wp-includes/functions.php on line 6031 [ 05-Jan-2024 02:44:07 UTC] PHP Notice: Function is_search was called incorrectly. Conditional query tags do not work before the query is run. Before then, they always return false. Please see Debugging in WordPress for more information.( This message was added in version 3.1.0.) in /home2/hocakvmy/public_html/wp-includes/ functions.php on line 6031 Viewing 4 replies - 1 through 4 (of 4 total) * [abitofBaileys](https://wordpress.org/support/users/rowanism/) * (@rowanism) * [2 years, 4 months ago](https://wordpress.org/support/topic/plugin-update-has-crashed-my-website/#post-17319991) * Was able to temporarily solve this by commenting out the entire “Review Automation Integration” function in: * /wp-content/plugins/bdthemes-element-pack-lite/bdthemes-element-pack-lite.php * around line 232 - This reply was modified 2 years, 4 months ago by [abitofBaileys](https://wordpress.org/support/users/rowanism/). Reason: specify line in file * [Shahidul Islam](https://wordpress.org/support/users/bdkoder/) * (@bdkoder) * [2 years, 4 months ago](https://wordpress.org/support/topic/plugin-update-has-crashed-my-website/#post-17320870) * Hello [@rowanism](https://wordpress.org/support/users/rowanism/), * We are sorry for this mistake. We already fixed the problem in our side and going to release a newer version within 30 minutes. Then please take an update and wish you will not face the issue again.ThanksShahidul Islam * Thread Starter [danielbbamber](https://wordpress.org/support/users/danielbbamber/) * (@danielbbamber) * [2 years, 4 months ago](https://wordpress.org/support/topic/plugin-update-has-crashed-my-website/#post-17324547) * Thank you both for your responses, advice and help here. * [Zillur Rahman](https://wordpress.org/support/users/tozillur23/) * (@tozillur23) * [2 years, 3 months ago](https://wordpress.org/support/topic/plugin-update-has-crashed-my-website/#post-17396168) * Hello [@rowanism](https://wordpress.org/support/users/rowanism/), You are most welcome and Have a great time!Thanks in advance. Viewing 4 replies - 1 through 4 (of 4 total) The topic ‘Plugin update has crashed my website’ is closed to new replies. * ![](https://ps.w.org/bdthemes-element-pack-lite/assets/icon-256x256.png?rev=3452716) * [Element Pack – Widgets, Templates & Addons for Elementor](https://wordpress.org/plugins/bdthemes-element-pack-lite/) * [Frequently Asked Questions](https://wordpress.org/plugins/bdthemes-element-pack-lite/#faq) * [Support Threads](https://wordpress.org/support/plugin/bdthemes-element-pack-lite/) * [Active Topics](https://wordpress.org/support/plugin/bdthemes-element-pack-lite/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/bdthemes-element-pack-lite/unresolved/) * [Reviews](https://wordpress.org/support/plugin/bdthemes-element-pack-lite/reviews/) * 4 replies * 4 participants * Last reply from: [Zillur Rahman](https://wordpress.org/support/users/tozillur23/) * Last activity: [2 years, 3 months ago](https://wordpress.org/support/topic/plugin-update-has-crashed-my-website/#post-17396168) * Status: resolved